Nikko Foster

Experience

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  EnVista

  May 2016 - Aug 2016

  Transportation Solutions Intern

  At enVista, we are Supply Chain, Enterprise, Retail, and IT experts delivering innovative supply solutions for leading retailers, distributors, and manufacturers. Our unrivaled consulting experience, deep vertical industry expertise and comprehensive solutions portfolio, enable clients to leverage one strategic partner that consults, implements and operates across Supply Chain, Transportation, Retail, IT and ERP. We assume end-to-end responsibility and are committed to optimized delivery of every project.Freight Management:- Manage communication with live customers.- Provide support to changes, improvements, and report customization for live customers.- Pays attention to details to ensure an accurate output, quantity, ship date, customer specifications, etc.- Completes tasks correctly the first time. Checks own work for quality and accuracy.- Ensure awareness of potential rate and carrier rule changes and carrier compliance or service interruptions.Customer Service:- Answer phone calls and provide exceptional customer service.- Maintain a professional and courteous relationship with all customers.- Report customer feedback to management, including any signs of customer dissatisfaction.- Answer customer inquiries regarding freight management services.- Uses a high degree of tact in dealing with others.- Adjusts to changes in work, new customer requirements, equipment or processes.Company Knowledge:- Knows the company’s business objectives, products and services.- Understands the company’s values and culture.- Understands the cost of doing business, e.g., fuel, maintenance, returns costs, etc.Other Duties:- Support Freight Management projects as able and requested.- Attends staff meetings as able and requested.- Cross-trains in functions other than one’s primary role.- Communicate effectively within enVista, with business units throughout the company, and with partners across the supply chain. Show less

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  Indiana University Bloomington

  Aug 2016 - May 2017

  Team Lead ServeIT

  Serve IT exists to serve local non-profit organizations with a wide range of technological services provided by a staff of students, faculty, and employees dedicated to furthering the mission of those organizations.Responsibilities:- Maintain projects and duties through Jira.- Lead and organize weekly meetings for groups of interns ranging from 2-25 people.- Teach and and encourage underprivileged youth about computing.- Create and run lesson plans for groups of students ranging form Kindergarten to Highschool.- Assist senior citizens with general computing skills as well as familiarizing them with new technologies.- Aid local adults at the the Public Library with tech issues ranging from simple downloads to complete computer reboots. Show less

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  Humana

  Jun 2017 - Jun 2018

  Analyst

  Responsibilities:- Perform deep-dive analytic requests to gain insights on member population as well as pharmaceutical market .- Leverage analytics tools such as SAS and Tableau for ad hoc reporting.- Design visualizations within Tableau for business presentations.- Pull in massive volumes of data through PLSQL Developer.- Create reports within Excel using pivot tables, macros, and other functions. - Orchestrate and facilitate meetings with business owners and colleagues to accomplish various aspects of projects involving multiple parties and departments.- Progress through merit based program covering areas such as: communication, problem solving, critical thinking, analytics(technical/tools/data), span of influence, and business acumen. Show less

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  Paycom

  Jun 2018 - Apr 2019

  Implementation Project Manager

  Responsibilities:- Work alongside Executive Sales Representatives in converting new clients from their previous payroll system to Paycom, from the initial data collection phase to post-payroll HR product training.- Develop and manage customized project plans to ensure that new clients' first payrolls are processed accurately and according to schedule.- Consult with clients on the setup and implementation of Paycom's proprietary HR products, ultimately streamlining their approach to human capital management.- Provide regular training opportunities on Paycom's extensive payroll and HR systems and assess new client progress on an ongoing basis.- Analyze client’s system usage, web time clock and hardware clock interfaces, general ledger mapping, 401k reporting, and benefit strategies for effective software implementations.- Consult and provide comprehensive payroll and HR knowledge for new and existing clients.- Collaborate with HR staff, Controllers, Chief Operating Officers, and Chief Financial Officers in the successful implementation of core technologies for operational practices and efficiencies. Show less

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  CDK Global

  Apr 2019 - now

  • Lead Technology Program Manager

    Feb 2024 - now

  • Manager, Implementation

    Nov 2021 - Mar 2024

  • Senior Implementation Manager

    Oct 2020 - Nov 2021

  • Implementation Manager

    Apr 2019 - Oct 2020