Brian Costigan

Experience

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  Clew Bay Hotel

  Jun 2011 - Aug 2013

  Barman/Waiter/Night-Porter

  Duties: (Barman) General barman tasks including providing good service to customers, maintaining a presentable bar, stock handling, dealing with suppliers, managing the residents bar and intermediate cash handling.Duties: (Waiter)Welcoming and seating customers, attending to tables as part of a team, supervising private functions, acquiring an in-depth knowledge of bar and restaurant menu, provide room service to the hotel guests.Duties: (Night Porter)Hotel keyholder, nightly reception duties, general hotel maintenance, providing bar cover, dealing with inappropriate behaviour in a professional manner. Show less

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  The Schoolhouse Hotel

  Jan 2014 - Apr 2015

  Team Lead Waiter/Barman

  Duties:Providing a consistent high standard of customer service, ensuring bar was sufficiently stocked at all times including managing incoming deliveries, providing room service to hotel guest, ensuring all glasses were properly polished and/or stored correctly, serving barista style coffee, recommending places of interest and sharing knowledge of the surrounding areas, maintain sufficient knowledge of wine and cocktail menus in order to educate and advise customers on their selection.

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  Permanent TSB

  Jun 2015 - Aug 2017

  Branch HR Coordinator & Customer Service Advisor

  Duties included cash handling, end of day balancing, transaction analysis (should accuracy have fallen below 100%), customer service advice, and promotion of bank products and service. Managing of branch staff timetables, appointments and follow up phone calls. Training new staff. Managing customer complaints & subsequent internal investigations.

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  Airfield Estate, Urban Farm & Restaurant

  Feb 2016 - Dec 2016

  HR Admin & Front of House

  Managed restaurant staff scheduling, payroll, annual leave, recruitment & ER along with front of house duties.

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  Loudons Brewing & Distilling

  Jan 2017 - Jan 2019

  Human Resources Advisor

  Acted as HR Advisor for all of the organisations' needs during its start-up phase.Implemented SimplePay payroll software.Created all HR policies & procedures.Managed staffing plans dependent on growth.Advised on any employment law queries.

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  IDA Ireland

  Sept 2017 - Aug 2018

  HR Consultancy Project

  Acted as team lead in analysing turnover and suggesting innovative ideas to increase retention.Carried out individual research on the causes of turnover in an organisation, as well as the HR policies and practices of a semi-state organisation.We employed different qualitative research methods to gather data, using both focus groups and interviews.Analysed and presented our findings to the HR Department along with other senior staff members, and Lecturers from Smurfit Business School.Put forward innovative suggestions to reduce turnover with cost analysis, process map and timelines which were well received, and scored a first class honours grade for the project. Show less

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  Blackrock Clinic

  Jan 2019 - Jun 2020

  HR Assistant & Quality Administrator

  HR Assistant DutiesDeveloped an Employee Net Promoter Score and Satisfaction Survey Initiative for the Chief ExecutiveOfficer & HR Dept.Worked with the HR Dept updating training, orientation, and annual appraisal records on TMS, and auditing HR files.Analysed gaps in mandatory training, passing on reports to the relevant managers.Carried out a gap analysis on HR policies & procedures and updated them to ensure compliance with the accrediting body, Joint Commission International (JCI), and Irish Employment Legislation.Incident ManagementManaged data input & provided follow up support.Coordinated & attended Systems Analysis Training for Investigators run by the HSE.Provided support in the roll-out of online incident reporting across the hospital.Aid in verifying accuracy and validity of audits according to our accrediting body standards.Patient ExperienceAct as the champion of the Patient Satisfaction Survey Software, training senior staff, being the point of contact for queries, and generated quarterly reports for the Board of Management.Relay positive feedback to promote engagement and motivation amongst staff.Analyse patient feedback, highlighting possible learnings & focus areas, and continuing to monitorpost-action measuring the benefits according to patient feedback.o One project led to a 75% decrease in negative feedback around that specific topic & an increase in hospital NPS from 78 to 80 (World Class results for Private Healthcare)Conflict ResolutionCoordinate objective investigations across multiple departments, clinical and non-clinical.Organise weekly progress report meetings with the Chief Operations Officer and Matron.o Redesigned the meeting process delivering increased ownership and -50% duration.Prioritise workload e a response within the 30 day turnaround period.Redesigned the Complaint Reporting Process to bring it in line with that of the HSE. Show less

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  Leinster Rugby

  Oct 2020 - Jan 2021

  Human Resources Administrator

  Assisted in all HR duties across the organisationCreated Working from Home Policy, with application forms, best practice guide & monitoring systemManaged Employee Wellbeing programDrafted cost-saving proposals for the CEOMonitored & audited the Covid-19 response, acting as support for those affectedAudited Employee FilesActed as HR contact for all Community Rugby Officers (CROs)Managed Annual Leave & Covid-19 policy compliance for CROsCoordinated cross-organisational training roll-outs Show less

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  Dell Technologies

  Feb 2021 - now

  Coaching & Supporting Global Sales Leaders, from Jr Manager to Snr Director, on all aspects of the Strategic Talent Lifecycle. From performance management conversations, PIP management, & succesion planning to employee engagement & retention, as well as navigating pay planning cycles & career progression for their team members.Responsible for managing leader support for 2,300 Global Sales leaders around annual 'Tell Dell' employee satisfaction survey results.Dell Ireland Wellness Committee Lead - Leading a team of 20 to drive Ireland's Wellness Agenda, & won best Wellness Committee Globally in annual 'Well @ Dell' Awards Show less Responsible for development, implementation, administration and operation of high-value quality human resources programs, practices and procedures to all levels of leaders & team members.- Coordinating and administering activities in several human resources functions such as employment, labor relations, compensation, learning and organization development, diversity, records, benefits and team member services- Lead 1:1 and 1:many leader consultations including training, employee experience action planning, managing performance improvement, implementing wellness initiatives, driving diversity & inclusion goals- Lead Wellness Champion for 4,500 in Ireland, developing a best in class program as recognized by the 'Well at Dell' Excellence awards (Best in EMEA)- Facilitating cultural awareness training - Managing Cork site & Ireland-wide action plans based on Team Member 'Tell Dell' satisfaction survey results- Promoting engagement with the hybrid model of working through Ireland wide hybrid events across 3 sites eg Dell Ireland Wellness week in Cork, Limerick, and Dublin- Managing work forced redundancy / rightsizing initiatives in Ireland to ensure best practice and team member experience & adherence to Irish employment law Show less Talent Acquisition Responsibilities:- Partnering with the Sales & Tech Support Businesses to drive their talent strategy, delivering over 100% of diversity & graduate targets for the year- Hiring Technical Talent, from Graduate to Global Director level, for the Sales & Services Organisations in Ireland, including Account Directors, Tech Support Engineers, Developers, Product Owners, Project Managers etc.- Owning the full recruitment process on workday from creating job descriptions, candidate communication, sourcing, interview management, offer process, visa sponsorship, & onboarding initiation- Facilitator for our License to Hire training program for all people leaders across Ireland- Supported the University Relations Ireland program responsible for hiring 200+ graduates and interns each year, acting as Dell POC for all Dublin based Colleges.- Lead the TA & Site Management Team's key initiative "Dell Dragon's Den in association with National College of Ireland"- Involvement in key diversity hiring initiatives such as our Returnee programs, Trueability and many more - Responsible for fostering a strong and open relationship with hiring managers across the globe through developing a tailored recruitment strategy to suit their team Show less

  • Global HR Business Partner for Contingent Talent, Services & Sales

    Nov 2023 - now

  • Leader Consultant, Global Sales HR Business Partner

    Mar 2023 - Jan 2024

  • Regional HR Advisor, EMEA

    Feb 2022 - Mar 2023

  • Talent Acquisition Advisor, Sales & Tech Support Partner

    Feb 2021 - Feb 2022