Amir Morovati

Experience

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  Energy Resources Development Company

  Dec 2004 - Jun 2005

  Director Of Public Relations
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  Aysuda Food Industry Group

  Jul 2009 - Oct 2010

  Information Technology Specialist

  I started my professional career as an IT specialist in Aysuda Food industrials group. I was responsible for solving the software, hardware and network problems of the clients also reponsible for setting up new clients and applying specified access to them. I was in contact with the ERP software support teams to solve software problems, Replacement and maintenance of network hardware and users was also part of my responsibility.

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  Pegah System | پگاه سیستم

  Nov 2010 - Mar 2016

  Software technical support specialist

  I worked for 5 years as a technical support specialist in Pegah System Software Engineering company. During this time as a SQL administrator, I was responsible for maintaining and improving the customer database. I implemented backup scenarios, managed the jobs, fixed the issues that occurred in the database, wrote the scripts for converting data to new database also setting up Replication between branches for some customers. Moreover, in these 5 years in addition to technical support, I was responsible for managing the installation project and setting up CRM software for new customers Show less

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  Sina Insurance

  May 2016 - Mar 2021

  Software support Specialist

  I worked as a Software Support Specialist at Sina Insurance, where I handled complex issues and improved the performance and functionality of the software systems, also identified the needs of the users and provided suitable solutions for the development of software. I implemented and maintained the dashboard of life insurance reports in power bi, resolved customer inquiries and complaints in the domain of automobile, freight, liability, engineering, fire and reinsurance and provided training and documentation. I Contributed to the implementation team for online insurance policy sales, enhancing our digital presence and customer convenience. Show less

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  Pasargad Insurance Company

  Apr 2021 - Oct 2023

  Software Support Specialist

  I recently worked as a Software Support Specialist at Pasargad Insurance, where I handled complex issues and improved the performance and functionality of the software systems, also identified the needs of the users and provided suitable solutions for the development of software. I Reviewed and responded Agent questions and complaints in the domains of cargo, responsibility and engineering. Also I was in charge of providing training and documentation in these domains.