Sterling Eaton

Experience

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  • US Naval Reserves, Office of Naval intelligence

  Aug 1984 - Dec 2006

  Information Technology Specialist

  Field Administrator (JRIP), for the Office of Naval Intelligent Enclave for the system. Operating, maintaining, and administering TOP SECRET/SCI and below DOD computer systems and networks located at the Northeast Regional Joint Intelligence Center (NRJIC) SCIF at Fort Dix Army Base. Perform software installations and upgrades. Analyze and maintain system security logs for UNIX and Microsoft systems OS platforms. Setup and manage user accounts and passwords. Perform Information System Security Officer (ISSO) duties, which consist of ensuring that IT systems are operated, used, maintained, and disposed of in accordance with Command security policies and practices; enforcing security policies and safeguards on all personnel having access to the NJRIC SCIF; reporting the security status of IT systems to the ISSM, as required by the DAA; maintaining and updating the IT System Security Plans (SSP) and System Security Authorizations Agreements (SSAA) for all NRJIC IT Systems; ensuring that TEMPEST measures have not been altered; ensuring that users and system support personnel have the required security clearances and need-to-know. Show less

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  US Navy Reserve

  Aug 1984 - Dec 2006

  Field Administrator

  , for the Office of Naval Intelligent Enclave for the system. Operating, maintaining, and administering TOP SECRET/SCI and below DOD computer systems and networks located at the Northeast Regional Joint Intelligence Center (NRJIC) SCIF at Fort Dix Army Base. Perform software installations and upgrades. Analyze and maintain system security logs for UNIX and Microsoft systems OS platforms. Setup and manage user accounts and passwords. Perform Information System Security Officer (ISSO) duties, which consist of ensuring that IT systems are operated, used, maintained, and disposed of in accordance with Command security policies and practices; enforcing security policies and safeguards on all personnel having access to the NJRIC SCIF; reporting the security status of IT systems to the ISSM, as required by the DAA; maintaining and updating the IT System Security Plans (SSP) and System Security Authorizations Agreements (SSAA) for all NRJIC IT Systems; ensuring that TEMPEST measures have not been altered; ensuring that users and system support personnel have the required security clearances and need-to-know. Show less

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  The Franklin Mint

  Mar 1989 - Mar 2001

  Senior IT Print Production Coordinator

  Managed and coordinated 5-member staff, responsible for the maintenance and operation all day-to-day "Print on Demand" operations Tasks include using the Network servers to assure the merging of live names and address database to direct mail via electronically transferring from the name sever or files. Database Management and supply, Responsible for prioritizing work flow, simplex and duplex letter printing, Coordinated efforts to instruct and train personnel in procedures to followed, analyzed current and future job reliability; identified potential job problems, performance measurements and data evaluation in conjunction with the current department operations. Provided feedback on status of production projects efforts, tracking production-operating timesheets, and daily production Schedules and ink and paper supply inventories. Assisted the print manager and supervisor with scheduling of overtime and accompany him to meetings to represent the Print on Demand operation. I coordinate with Xerox analyst, on maintenance scheduling to minimize downtime and loss of production person-hours and the Y2K testing department. Supervised and managed Standard Operating Procedures (SOP), inventory, and daily production schedules, managing the workloads with print-shop supervisor and employee to assure timely completion of all work- orders. Worked with outside vendors, production invoices, and managing workflow in a print on demand environment. Show less

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  US Navy

  Oct 2001 - Sept 2003

  US Navy / Joint Force Intelligence Command (Norfolk VA) Information Technology (IT), Requirements/Project manager, for the Intelligence Directorate (DI). Responsible for the managing Public Key infrastructure (PKI) implementation and appointed as the Department Of Defense Information Security system (DODISS) Trusted Agent (TA) with a instillation of PKI certificates, Defense Messaging System (DMS) for the Department of Defense (DOD) assuring all directorate personnel are properly trained on the use of new system architecture, maintained accountability of all Information Technology Infrastructure requiring IT workstation software, upgrades and message requirements/ applications (i.e. TELSO DMS, E-mail multi-level security guard). Manage the Directorate of Intelligences portion the Joint Forces intelligence Command’s building consolidation evolution, facilitated a smooth transition of Automated Data Processing (ADP) personnel and identified, removed and replaced over 300 workstations. Validate architecture baseline changes to IT infrastructure. Responsible for Managing and development of the systems integration baseline change package, to include risk and requirement assessments, technical IT solutions. Facilitate weekly project management and technical subject matter experts working group, committees, and panel meetings Show less , Requirements/Project manager, for the Intelligence Directorate (DI). Responsible for the managing Public Key infrastructure (PKI) implementation and appointed as the Department Of Defense Information Security system (DODISS) Trusted Agent (TA) with a instillation of PKI certificates, Defense Messaging System (DMS) for the Department of Defense (DOD) assuring all directorate personnel are properly trained on the use of new system architecture, maintained accountability of all Information Technology Infrastructure requiring IT workstation software, upgrades and message requirements/ applications (i.e. TELSO DMS, E-mail multi-level security guard). Manage the Directorate of Intelligences portion the Joint Forces intelligence Command's building consolidation evolution, facilitated a smooth transition of Automated Data Processing (ADP) personnel and identified, removed and replaced over 300 workstations. Validate architecture baseline changes to IT infrastructure. Responsible for Managing and development of the systems integration baseline change package, to include risk and requirement assessments, technical IT solutions. Facilitate weekly project management and technical subject matter experts working group, committees, and panel meetings. Show less Responsible for maintaining status on command intelligence communication circuits, Remedy Action Request System, Automated Message Handling System (AMHS), M3, automated information systems work orders, and mission critical intelligence systems/applications. Provide expert training for newly assigned systems technicians and contractors on Standard Operating Procedures (SOP) and troubleshooting for New Technology workstations and user account creation, daily outage report, briefs and messages to the department heads and command directors. Managed help desk calls for Windows NT, UNIX, Microsoft Outlook and Windows 98 through a call center support, which operates 24 hours. Assist with, perform windows 2000 builds, and troubleshoot customer trouble with printers, scanners, plotters, and imergy systems. System manager and user manager, Perform security checks for system passwords for members, setting and resetting, changing and providing members access to share and personal folders via the user manager. Show less

  • IT Requirements/Project Manager

    Oct 2001 - Sept 2003

  • Information Technology

    Oct 2001 - Sept 2003

  • IT Supervisor, Directorate (DS) of Intelligence

    Oct 2001 - Sept 2002
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  Computer Aid, Inc.

  May 2004 - Dec 2006

  Sterling is member of the Customer Service Center team for Wyeth Pharmaceuticals, he provides tier-II telephone and e-mail support for the industry standard applications, such as Microsoft Office Suite, Novell, SAP, GroupWise and proprietary basic, pre-clinical research applications, SAP. Sterling also provides hardware and technical support to end user's desktops, laptops, local and networked printers in addition to addressing networking issues both within the office and remotely over dial-up, cable/DSL and wireless broadband VPN connections. Show less Sterling was responsible for interviewing, training and supervising over 33 Delaware State University (DSU) student associates on Merck computers hardware and software for the Field Sales Representatives. All the associates were trained on the use of Merck's proprietary software, including Merckury problem management and Microsoft Office Suite software. Performing and administrating the daily and monthly reporting performances with the use of metrics. All associates were monitored via CMS supervisor call tracking system, resolving in over 94% first contact resolutions for the Merck field representatives. Sterling performed the duties and responsibilities of a SDL for 1 month, SDC for 2 months and was the solo point of contact while his SDL was on leave. Sterling created a time tracking reporting spreadsheet to aid in the tracking of all students' billable hours. Coordinating with the client's hours of coverage requirements assigned the associate's weekly work schedules. Show less In his position as a member of the Helpdesk support team for Merck Pharmaceuticals, Sterling provides tier-II telephone and e-mail support for the industry standard applications, such as Microsoft Office and Outlook, proprietary basic, pre-clinical research applications (ISIS). Sterling also provides hardware and technical support to end user's desktops, laptops, and handheld devices, local and networked printers in addition to addressing networking issues both within the office and remotely over dial-up, cable/DSL and wireless broadband VPN connections. In addition to his duties, Sterling performs training for all newly hired helpdesk analysts. Show less

  • Helpdesk Analyst III

    Jul 2006 - Dec 2006

  • Team Leader

    Sept 2005 - Jul 2006

  • Helpdesk Analyst II

    May 2004 - Sept 2005
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  Wyeth

  Jan 2006 - Jan 2007

  Analyst HD
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  STERLING L

  Dec 2006 - Dec 2007

  Senior Lead Analyst/ Daily Operation Management

  Sterling is the single point of contact for Bristol-Myers Squibb (BMS)/Delaware State University (DSU) helpdesk. He is responsible for supervising over 15 Delaware State University (DSU) student associates on BMS software for the GSA and Field Sales Representatives for approximately 6500,000 global internal users and external field users. Monitoring of all service level statistic and SLA and schedule adherence. Maintaining quality assurance of analysts via call monitoring and documentation with the assistance of Avaya phone system and CMS supervisor software to assure professionalism. Coordinate all issues concerning human resource to the appropriate authorities. Sterling is responsible for the daily operation and function of the BMS/DSU helpdesk, Daily SLO attainment, provides work direction to DSU analyst, perform mentoring and training for all analysts, create and disseminate the weekly work schedule, monitor and assist with call overflows and process improvement development. Show less

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  Computer Aid, Inc.

  Dec 2008 - Jan 2011

  Senior Lead Shared Team/ Daily OP’S Management

  Responsibilities are ticket review for a subset of Merck Medicus, Merck Services, Merck Speaker Services, Merck Schering Plough Services, Patria Services and serving as Point Of Contact (POC) for University City Science Center (UCSC) tickets generate monthly data for Metrics reporting (NPower, UCSC, Merck Medicus). Provide Service Delivery Coordinator Service Delivery Coordinator (SDC) with updated Outage logs prepare a summary for monthly DVSC Team meetings make sure all NPower tickets are properly closed for the client update and verify account documentation and Analyst Training. Weekly Organize a Shared team meeting with SAP Team Lead (Minutes, topics, etc). Verify with analyst on duties for each week, clean out the voicemail box for Pro-Center and informing the team to follow-up on tickets and user update documentation. Assist the Service Delivery Coordinator (SDC) in creating weekly reports for Merck Medicus and Merck Speaker Services. Manage phones queues, email boxes for Merck Medicus, Merck Speaker, Merck Services, Merck Speaker Schering Plough, NPower and HPFS. Provide and escalation point for all Shared team challenging issues and provide the team with client updates. Unilever team support for Daily Merlin Report Validation reports and Discoverer GTM Reports under the Discover System Status to ensure Discover Relational Sale has the current date & time stamp and uploaded to the client’s web-site. Thomson Prometric supporting global testing center to assist with delivering Microsoft’s Howler exams for Microsoft Certification course. Show less

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  Berkley Technology Services

  Apr 2013 - Oct 2022

  BTS - Client Services
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  General Commission on United Methodist Men

  Oct 2022 - now

  Director of Men Ministries