Devyansh •

Experience

• 

  Starbucks

  Jun 2019 - Nov 2021

  Barista

  As a Barista with Starbucks, I engaged in customer service, relationship building and gained coffee knowledge. Engaging with customers and building connections during peak times ensured high sales and higher customer connections. At Starbucks, I went above and beyond the traditional role of a barista and ensured everyone feels welcome at Starbucks as a third-place - a place to be oneself after home and work..

• 

  Binkadi Community Services

  Apr 2021 - now

  Child And Youth Worker

  As a child and youth support worker, I get to work, serve and connect with youth, mostly indigenous, who struggle with mental health issues, drug use and addictions. The role comes with responsibilities to ensure their well being, work through life skills and valuable learning. It also equips the skills of de-escalation and crisis intervention enabling me to deal in critical situations and ensure safety whilst communicating in a calm manner and following company-specific protocols.

• 

  Scotiabank

  Dec 2021 - now

  - Lead the front-end retail banking team of tellers and senior tellers and directly responsible for customer service excellence and day-to-day banking procedures. - Advocated strict policy adherence for financial transactions monitoring, anti-money laundering procedures and KYC diligence to ensure minimal financial risk and ensuring customer and financial security. - Exercised discretion in cases of sophisticated relationship building and client problem resolution, upholding federal and international CPA regulations to triage high-net worth client requests. Directly responsible for fulfillment of FATCA and AML regulations across the front line -Involved and responsible for one-to-one observational coaching and individual touch base with team ensuring compliance and personal development leading team to holistic growth and success. - Macro-management of retail banking aspects and target achievements in a client-oriented environment, partnering with commercial, private banking and wealth partners to deliver an exceptional advise base for clients.-Responsible for meeting and exceeding service basics and excellence targets. Lead team to achieve upto 140% of goals over consecutive quarters without behavioral adjustments. -Coached a winning team with 2+ promotions under a year based on skills and effective problem solving oriented coaching and skill builds. -Often assisted tellers and advisors outside of main duties to support and deliver time-sensitive deliverables, partnering with senior management to triage goals translated into shorter milestones for retail bankers and front line to achieve and excel Show less - Lead the service team at the branch to meet and exceed retail targets and develop a customer-driven service environment utilizing proven service excellence models and various banking systems. -Achieved consistent positive results in retail sale targets and customer satisfaction surveys with a recognized achievement of 200% of quarterly goals. -Working in a high-paced environment with a team-driven and client-focused approach to customer service and constant awareness of various banking policies and laws during friendly interactions with customers- Developed profound knowledge of the extensive and constantly updating banking procedures and ensuring compliance with Anti-money laundering and FATCA laws and procedures, among many others, to ensure financial security, client trust, and positive audit outcomes.-Researched and adapted to unique branch requirements and understood the clientele and nature of branch needs given a demographic composition of seniors with generational wealth and international workers -Actively engaged with customers coming to the branch as the first point of contact, managed the lobby, and triaged customers to ensure timely and effective customer service-Timely completion of various administrative tasks and other inquiries and tasks as assigned with accuracy and efficiency. - Identifying and completing various sales and referral opportunities during interactions with customers alongside problem-solving conversations resulting in the consistent achievement of targets for the branch. Show less

  • Financial Advisor

    May 2024 - now

  • Service Manager

    Mar 2023 - Jun 2024

  • Senior Customer Experience Associate

    Dec 2021 - Mar 2023