Botond Boncz

Experience

• 

  Philip Morris International

  Sept 2004 - Dec 2004

  Merchandising Assistant

  Temporary job.

• 

  Kemopharma

  Mar 2005 - Jan 2006

  Landscaper
• 

  Nestlé

  Jan 2006 - May 2007

  Merchandiser
• 

  Freelancer

  Mar 2008 - Sept 2010

  German Translator
• 

  Streb Gmbh

  Nov 2010 - Feb 2015

  Transportation Consultant
• 

  Sumel

  Feb 2015 - Feb 2017

  German Translator
• 

  Stefanini

  Feb 2017 - Oct 2018

  Helpdesk Support Engineer II
• 

  VidaXL

  Mar 2019 - Jul 2020

  Customer Service Agent
• 

  Infosys

  Oct 2020 - Aug 2022

  Additional tasks :-Ticket journey from raising to closure (from arrival to SD, processing to user confirmation and closure)-Ticket resolutions (RWE Client- the process how a final resolution is provided to a user)-Discussion of the actions for improvement opportunities identified in TJM (Ticket Journey Management)-Template administration in SNOW-Complaint Management – Analysis of complaint related tickets (from Process, procedure and technical point of view)-Office 2008 & Windows 20H2 Update – Taskforce (Monitoring and reporting the related tickets and topics)-Daily catch up call with RWE- 2/3 days a week a meeting with the Client to discuss problematic tickets and topics.-Monthly IDAM meeting-Discussions about new procedures and the migration of the accounts.-Regular/occasional meetings with Infra Teams: MDM, Epos, SAP, File share, KKW, EUC, SCCM. -Office 2108 & Windows 21H2 Update –Taskforce (Monitoring and reporting the related tickets an topics)-Complaint Management call (discussions about complaint ticket topics Show less

  • Complaints Manager

    Feb 2022 - Aug 2022

  • Senior Systems Engineer

    Oct 2020 - Apr 2022