Rahul Shekhary

Experience

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  Matrix Cellular (International) Services Ltd.

  Nov 2009 - Sept 2011

  Technical Support Analyst

  • Incident Management & Service Management• Managing Incident Lifecycle within SLA Constraints and prioritize the work.• Creating Incident and Change in Service Now Tool• Analysis of the alerts/incidents received for the specific streams and prepares the reports based on the data• Action plans, work around and resolution of incidents• Responsible in monitoring different Infrastructure Tower Servers• Understand SLA requirements and works to ensure those requirements are met when possible• Directly interacting with the clients to understand their expectations with regards to service and delivery• Taking initiatives to have them implemented• Logging calls with the Vendors and Internal teams as and when required to restore the IT Services• Contribution towards Knowledge Base as and when comes across with the new process• Handle escalation emails and assure that the information is passed onto the team as a learning experience Vis mindre

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  Tata Consultancy Services

  Jan 2011 - Dec 2013

  Support Team Lead

  • OSD and Patch deployment through SCCM• IPAM and PAM administration• Windows client & server OS installation.

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  TCS

  Jan 2014 - Jan 2016

  End User Support Specialist

  • Proficient in Windows Server Administration• Skilled in Active Directory Management• Proficiency in security management for IT infrastructures• Managed Windows server infrastructure, including configuration and maintenance• Implemented system upgrades and patches to enhance performance and security• Microsoft Certified: Windows Server Administration

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  TCS

  Dec 2017 - Jan 2018

  WPS Specialist

  • SCCM Administration• Software Distribution• Patch Management• Operating System Deployment• Automation Scripting (if applicable)• Compliance Management• Troubleshooting

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  Tata Consultancy Services

  Feb 2018 - Jan 2019

  Azure Administrator

  • Proficient in Azure infrastructure management and administration• Experience in deploying and managing virtual machines, networks, and storage resources in Azure• Skilled in configuring and monitoring Azure services, such as Azure Active Directory, Azure SQL Database, and Azure App Services• Familiarity with Azure Resource Manager (ARM) templates for infrastructure as code (IaC) deployments• Implementing and managing Azure security solutions, including Azure Security Center and Azure Policy• Azure certification: Microsoft Certified: Azure Administrator Associate• Led Azure migration projects, ensuring smooth transition and optimal performance• Implemented cost management strategies in Azure to optimize resource usage and reduce expenses• Collaborated with cross-functional teams to design and implement Azure-based solutions tailored to business requirements Vis mindre

• 

  Tata Consultancy Services

  Feb 2020 - now

  Project Manager

  •Contributed with project management expertise in the sales and solution phase•Planned and executed on all levels: overall, milestone and detailed planning•Established project scope and overview, create structure, and define and manage risk and issues•Managed stakeholders: communicate and report on all relevant levels at the customer and internally in company including in the steering committees•Ensured a high level of customer satisfaction with agreeable signed off.•Ensured projects are delivered according to the business cases, including invoicing•Run the projects according to organization and PMP project models•Contributed to the OS Upgrade, SQL DB upgrade, Application migration, DB migration and its cutover from private to public cloud as a transition Manager.•Good understanding of license agreement and cost optimization Vis mindre