Denise Junqueira

Denise Junqueira

Information Technology Trainee

Followers of Denise Junqueira1000 followers
location of Denise JunqueiraSão José dos Campos, São Paulo, Brazil

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  • Timeline

  • About me

    IT Manager | Johnson & Johnson

  • Education

    • Universidade de Taubaté

      1998 - 2002
      Computer Science
    • Anhanguera Educacional

      2009 - 2010
      MBA - Project Management
    • Universidade de Taubaté

      -
  • Experience

    • Eastman Kodak

      Jan 2001 - Dec 2002
      Information Technology Trainee

       Service Desk Analyst responsible for first level of Support of Computers and Printers

    • Asyst, uma marca Algar Tech

      Jan 2003 - Feb 2010
      IT Coordinator (Aug/06-Feb/10) / Suporte Analyst (Jan/03-Feb/10) - (allocated in Johnson&Johnson)

      IT Coordinator  Coordinated the Service Desk team with 18 analysts controlling the backlog of 4500 tickets per month; Managed the Migration System Project upgrading all Brazilian equipment and devices of 4500 employees;  Responsible for Performance training and developing the IT Service Desk team; Algar / Asyst _____________________________ from Jan/2003 to Feb/2010  Responsible for Sales Force support front and back office, held responsibility for all IT devices inventory; Held responsibility for implementing new process control for all missing and unaccounted IT devices; Show less

    • VSE - Vale Soluções em Energia

      Feb 2010 - Nov 2015
      Information Technology Analyst

       Created Service Desk from Office allowing 500 employees access and IT assistance;  Assisted the HR process optimizing the onboarding process from 1 week to 1 day; Participated in a Data Center migration covering all areas including the all on time delivery dates system;  Supported front Office Business using all IT systems including SAP, Active Directory, Sharepoint, etc.  Involved in ISO 9001, 18001 and 14001 IT certification;

    • Akaer Engenharia S/A

      Nov 2015 - Apr 2017
      Information Technology Coordinator

       Created the IT Service Catalog and implemented the IT Service Level Agreement; Coordinated the IT team with 6 analysts and implemented through Lean Six Sigma process to reduce losses; Responsible for Information Security Process internal and external audits for Brazilian Air Force, SAAB and Pratney Whitney (Security Clearance needed and obtained), etc.; Implemented the DSAT process analysis providing action to improve the End User satisfaction and experience; Held responsibility for IT annual budget and Reported directly to vice president weekly. Show less

    • Johnson & Johnson

      May 2017 - now
      • IT Manager

        Sept 2021 - now
      • Service Delivery Lead

        May 2017 - now
  • Licenses & Certifications

    • MCITP

      Consumer Support Technician
    • MCP

      Microsoft Certified Professional
    • MCTS

      Microsoft Windows Vista Configuration
    • COBIT Foundation

      ISACA
      Jul 2009
    • ITIL Foundation v3

      Loyalist Certification Services
      Jan 2009
    • ITIL Foundation v2

      Exin
      Nov 2006
    • Kepner-Tregoe

      Kepner-Tregoe
      Aug 2022