Denise Junqueira

Experience

• 

  Eastman Kodak

  Jan 2001 - Dec 2002

  Information Technology Trainee

   Service Desk Analyst responsible for first level of Support of Computers and Printers

• 

  Asyst, uma marca Algar Tech

  Jan 2003 - Feb 2010

  IT Coordinator (Aug/06-Feb/10) / Suporte Analyst (Jan/03-Feb/10) - (allocated in Johnson&Johnson)

  IT Coordinator  Coordinated the Service Desk team with 18 analysts controlling the backlog of 4500 tickets per month; Managed the Migration System Project upgrading all Brazilian equipment and devices of 4500 employees;  Responsible for Performance training and developing the IT Service Desk team; Algar / Asyst _____________________________ from Jan/2003 to Feb/2010  Responsible for Sales Force support front and back office, held responsibility for all IT devices inventory; Held responsibility for implementing new process control for all missing and unaccounted IT devices; Show less

• 

  VSE - Vale Soluções em Energia

  Feb 2010 - Nov 2015

  Information Technology Analyst

   Created Service Desk from Office allowing 500 employees access and IT assistance;  Assisted the HR process optimizing the onboarding process from 1 week to 1 day; Participated in a Data Center migration covering all areas including the all on time delivery dates system;  Supported front Office Business using all IT systems including SAP, Active Directory, Sharepoint, etc.  Involved in ISO 9001, 18001 and 14001 IT certification;

• 

  Akaer Engenharia S/A

  Nov 2015 - Apr 2017

  Information Technology Coordinator

   Created the IT Service Catalog and implemented the IT Service Level Agreement; Coordinated the IT team with 6 analysts and implemented through Lean Six Sigma process to reduce losses; Responsible for Information Security Process internal and external audits for Brazilian Air Force, SAAB and Pratney Whitney (Security Clearance needed and obtained), etc.; Implemented the DSAT process analysis providing action to improve the End User satisfaction and experience; Held responsibility for IT annual budget and Reported directly to vice president weekly. Show less

• 

  Johnson & Johnson

  May 2017 - now

  • IT Manager

    Sept 2021 - now

  • Service Delivery Lead

    May 2017 - now