Sanjeev Thevar

Experience

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  Trove IT Solutions PVT. LTD

  Apr 2013 - Oct 2014

  Technical Support Engineer

  • Joined as Technical Support Engineer and later promoted as Senior Technical Support Engineer.• Troubleshooting problems with networks, Operating systems, and any other hardware related issues.• Handling USA customers for their queries, technical issues related to their computer devices and application issues using remote desktop tools.• Performing system software and application maintenance.• Providing Technical Support and managing all user profiles.• Providing Support to customer for windows, mac, printers and for mobile devices. Show less

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  INNOVATIVE DIGITECH SERVICES

  Oct 2014 - Apr 2019

  2014-10 - 2019-04 Desktop Support EngineerINNOVATIVE DIGITECH SERVICES, Noida• Joined as Desktop Support Eng. and later promoted as Team Lead.• Configured hardware, devices, and software to set up workstations for employees.• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.• Documented support interactions for future reference.• Maintained servers and systems to keep networks fully operational during peak periods.• Configured and installed computer systems for other sub-organizations.• Patched software and installed new versions to eliminate security problems and protect data.• Troubleshot potential problems and eliminated before issues escalated or cascaded.• Monitored systems in operation and quickly troubleshot errors.• Removed malware, ransomware and other threats from laptops and desktop systems. Show less 2014-10 - 2019-04 Desktop Support EngineerINNOVATIVE DIGITECH SERVICES, Noida• Joined as Desktop Support Eng. and later promoted as Team Lead.• Configured hardware, devices, and software to set up workstations for employees.• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.• Documented support interactions for future reference.• Maintained servers and systems to keep networks fully operational during peak periods.• Configured and installed computer systems for other sub-organizations.• Patched software and installed new versions to eliminate security problems and protect data.• Troubleshot potential problems and eliminated before issues escalated or cascaded.• Monitored systems in operation and quickly troubleshot errors.• Removed malware, ransomware and other threats from laptops and desktop systems. Show less

  • Information Technology Team Lead

    Oct 2014 - Apr 2019

  • Information Technology Team Lead

    Oct 2014 - Apr 2019
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  E-SOLUTIONS IT SERVICES PVT. LTD

  Apr 2019 - Sept 2019

  2019-04 - 2019-09 IT Support EngineerE-SOLUTIONS IT SERVICES PVT. LTD, Gurgaon(Project: BMW IT UHD)• Provided IT support to non-technical internal users through desk side support services.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Documented support interactions for future reference.• Used ticketing systems to manage and process support actions and requests.• Monitored systems in operation and quickly troubleshot errors.• Troubleshooting LAN, WAN, printers, routers, Switches, windows and apple computers and Servers.• Vendor co-ordination on IT Infrastructure projects.• IT infrastructure management and server room maintenance.• User Boarding, de-boarding management and providing support through more than 40 BMW portals.• Offered troubleshooting of connectivity issues across networks.• Installation of Brand-new computers & peripherals.• Configured, deployed, and maintained Enterprise Servers machines and Multi-Platform OS.• Responsible for ensuring network connectivity to Servers, desktops/workstations, printers.• Installation and configuration of Microsoft outlook Creating users, groups, account unlocking, password reset, giving privileges, and managing security aspects.• Coordinate all aspects of helpdesk and ticketing system, including network installation, maintenance, and support.• Implementing file system security & secure network resources with shared folder permissions.• Maintenance of hardware and software to ensure availability and functionality of systems Show less 2019-04 - 2019-09 IT Support EngineerE-SOLUTIONS IT SERVICES PVT. LTD, Gurgaon(Project: BMW IT UHD)• Provided IT support to non-technical internal users through desk side support services.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Documented support interactions for future reference.• Used ticketing systems to manage and process support actions and requests.• Monitored systems in operation and quickly troubleshot errors.• Troubleshooting LAN, WAN, printers, routers, Switches, windows and apple computers and Servers.• Vendor co-ordination on IT Infrastructure projects.• IT infrastructure management and server room maintenance.• User Boarding, de-boarding management and providing support through more than 40 BMW portals.• Offered troubleshooting of connectivity issues across networks.• Installation of Brand-new computers & peripherals.• Configured, deployed, and maintained Enterprise Servers machines and Multi-Platform OS.• Responsible for ensuring network connectivity to Servers, desktops/workstations, printers.• Installation and configuration of Microsoft outlook Creating users, groups, account unlocking, password reset, giving privileges, and managing security aspects.• Coordinate all aspects of helpdesk and ticketing system, including network installation, maintenance, and support.• Implementing file system security & secure network resources with shared folder permissions.• Maintenance of hardware and software to ensure availability and functionality of systems Show less

  • IT Support Engineer

    Apr 2019 - Sept 2019

  • IT Support Engineer

    Apr 2019 - Sept 2019
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  Pragmasys Consulting LLP

  Sept 2019 - Dec 2022

  Information Technology Operations Manager

  IT Operations ManagerPRAGMASYS CONSULTING LLP., Gurgaon(Project: BMW SEM CRM)• Joined as Associate consultant and later promoted as IT Operations Manager.• IT SPOC for whole client location.• User On-boarding De-boarding • Asset’s allocation • Azure administrator and Azure DevOps team lead.• Configure load balancer and Traffic manager.• Configure point to site, Site to site, Express route connections.• Managing Accounts and Groups from Azure Active Directory.• Development of workflows and processes for Help Desk technicians to improve the quality of service to users• Management and maintained of Symantec Endpoint Protection antivirus (SEPM admin).• Written and developed technical procedures, SOPs for the IT Department.• Managing & Tracking, Asset inventory management system, Software License tracking management for all users.• Prepared annual budgets with controls to prevent overages.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.• Work with vendors and purchasing to execute procurement of IT equipment, components, and facilities requested by users according to IT procurement process with Technical Evaluations and Technical inspection.• Troubleshoot threshold Alerts - CPU, memory, disk space, service failures.• To find root cause analysis for server crash, server performance related issues, BSOD and other critical / business impacting issues. Show less

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  BMW India Financial Services Private Limited

  Dec 2022 - now

  Asistant Manager IT