Michael T. LaBarbera

Experience

• 

  Courtyard by Marriott

  Jun 2013 - Dec 2015

  • Confirm and check in an average of 80 guests per day using the operating system FOSSE• Think and respond quickly appropriately to guest inquiries• Endeavor to provide an excellent experience for all guests and a positive work environment• Respond to guest requests and phone calls with proper etiquette and knowledge of the Marriott Brand Post revenue from banquette halls, restaurant sales, room service sales and guest room sales into operating systemFOSSE and into Excel* Prepare front desk and operating system for the next day while resolving guest issues

  • Guest Services and Sales Representative

    Oct 2012 - Dec 2015

  • Auditor

    Jun 2013 - Oct 2013
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  B. F. Saul Company Hospitality Group

  Jan 2014 - Dec 2015

  Confirm and check in an average of 80 guests per day using the operating system FOSSE* Think and respond quickly appropriately to guest inquiries* Endeavor to provide an excellent experience for all guests and a positive work environment* Respond to guest requests and phone calls with proper etiquette and knowledge of the Marriott BrandLEADERSHIP & COMMUNITY OUTREACH (Champion 2014)* Coordinate logistics with league administrators, parents and participants* Organize and assign Building Supervisors for games, practices and tournaments* Act as Building Supervisor during practices* Teach basketball skills and encourage players to strive for excellence on and off the courtALLIANCE FOR HAITI’S CHILDREN (FORMERLY LAVALLEE ALLIANCE); LaVallee de Jacmel, Haiti July 2014

  • Guest Service and Sales Associate

    Oct 2012 - Dec 2015

  • Basketball Coach

    Jan 2014 - Jan 2015
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  COURTYARD BY MARRIOTT; Tyson’s

  May 2014 - Dec 2015

  Shift Supervisor

  Integral member of the team that runs the Tyson’s Corner Courtyard Marriott, a hotel in the top 10% of CourtyardMarriott Brand hotels worldwide and BF Saul’s #1 rated hotel in their portfolio; Coordinate with a team of Sales Associates, Housekeeping Managers and Engineers to ensure all guests have anexcellent experience at our 229 room hotel* Anticipate and solve any guest or billing issues that occur* Communicate with management to complete projects and tasks including re-launching the hotel after a fullrenovation* Train new employees to understand and use the operating system and provide quality customer service Show less

• 

  Lincoln Property Company

  Jan 2016 - Oct 2017

  Assistant Property Manager
• 

  Hines

  Oct 2017 - Nov 2021

  Assistant Property Manager
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  Monday Properties

  Oct 2021 - now

  • Senior Property Manager

    Nov 2022 - now

  • Property Manager

    Oct 2021 - now