Travis Allen

Experience

• 

  First Data Corporation

  Jan 2011 - Aug 2012

  Zipsort Operator

  Sort and packed postal mail with machinery.Analyze and fix minor machine problemsReceive and deliver mail at designated machines.Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.

• 

  CSG

  Aug 2012 - now

  QA/Test development features and product defectsDetect and track software defects and inconsistenciesOperational upkeep of QA environmentsDesign and develop automation scripts when neededContinuous development/upkeep of health check tests of Production/QAUpdated/Maintained team documentation Provided base level IT support to non-technical personnel within the business.Managed call flow and responded to technical support needs of customers.Reviewed technical documentation and procedures.Defined and documented technical best practices.Extensively trained overnight employees.Accurately documented, researched and resolved customer service issues.Participated in project testing for legacy remedy to remedy cut over for Global Carrier Cleaned and maintained the warehouse in compliance with OSHA safety standards.Used item numbers to properly stock warehouse.Monitored product standards and quality-control of mail.Responsible for achieving production requirements.Extensively trained new employees.Recommended and executed quality improvements for production and product quality.

  • Consultant

    Apr 2021 - now

  • Product Support Analyst

    Feb 2019 - Apr 2021

  • Test Engineer

    Oct 2017 - Feb 2019

  • Product Support Analyst

    Sept 2014 - Oct 2017

  • Insert Operator

    Aug 2012 - Sept 2014