Daksh Kushwaha

Experience

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  IIJT TeamLease

  Mar 2009 - Jun 2010

  Technial Support Engineer

   Responsible for all the entire gamut of Technical function in the company.  Handled the responsibility as Technical Support Engineer; responsible for implementation and operation of IT infrastructure, Network & Software/Hardware Troubleshooting. Accountable for troubleshooting, implementation and installation of servers, printers (local & network), software, desktops, operating systems  Attended customer escalations regarding Hardware and Software related troubleshooting; part of Problem Management Team job involved finding root cause for all incidents. Handled configuration of any new implementation of software & hardware; managed entire computer hardware/ networking operations. Responsible for System and Hardware Management & troubleshooting and Installation and Maintenance of Anti-virus Software. Responsible for monitoring network operation and security, hardware / software migration planning, implementation and application support. Resolved issues involving Printer, Plotter, and Scanners.  Accountable to oversee & install computer requirements along with all related accessories, operating system installations and networking while ensuring smooth functioning of systems. Deftly handled software and hardware upgrades, Implemented and maintained procedures for backup and configuration files of other network devices. Show less

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  IndiaCan

  Jun 2010 - May 2013

  Senior Executive
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  Educomp Learning Hour Pvt Ltd.

  May 2013 - Mar 2015

  Senior Executive

   Handling the complete Studio Operations- Maintaining and take care of studio equipments, creating error report on daily basis, manage studio staff Involved in Initiation of incident activities in case of change failure and work on RCA. Accountable for tracking and closure of day to day issues and also internal and external audit findings. Extracting daily report & delivering to the Account level management. Ensure the quality and accuracy of problem information. Tracking and closure of day to day issues. Managing the Video Archive Portal of Vidyamandir Classes Managing E-Scan Server- Deploying policies Show less

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  IBM

  Apr 2015 - Jun 2017

  Wintel Administrator

  Windows Servers 2008 R2 installing, configuration and administration.• Installing, configuration and administration Active Directory (DC, ADC) and manage and troubleshoot.• Installing, supporting and maintaining new server hardware and software infrastructure.• Troubleshooting of all kind of O/S related issues.• Installing and Configuring DNS and DNS entries.• Installing DHCP for new projects, making scope, super scope, exclusion range, reservation.• Created user account in AD• Did password reset for users.• Created account in different application as user requested.• Monitoring system performance, analysing memory leak, dump analysis• Troubleshooting user home profile related issue.• Creating OU, Distribution list, Security group in Active Directory• Provided share Drive Access• Configuring NTFS permissions to folder• Elevated privileges/Admin access request• Providing access to different applications as per user request• Responsible for monitoring and troubleshooting the active directory replication issue.• Maintain daily backup operations according to all required file systems and system state backup.• install and configure Domain name system and manage and troubleshoot.• Installing, configuration and administration DHCP, FTP.• Installing, configuration and administration Symantec Antivirus server• Planning backup strategy as per organization requirement or’ server requirement.• Take backup on Disk Storage and restore as per organization requirement.• Daily basis monitoring all Servers. Show less

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  CMS IT Services

  Mar 2018 - Nov 2022

  Wintel Lead

  IT Management Manage a team of Engineers to provide support on premise Legacy environment (Windows Server, Desktop team –Remote Support, Patching, and Storage & Backup) and Microsoft Azure infrastructure.Handling whole severity matrix 1-5 based incident service request & ensuring closure of all open escalations reported by all GEOs with the help of defined escalation management system followed by team.Review team performance through daily weekly and monthly discussion along with customer as when required.User Experience Management administration through dashboard monitoring and alert creation.Proactive planning for resource Management, daily Review with customer on Pending tasks and activities, Track Training Record and Arrange training to Engineers-regular updates.WindowsManaged a large-scale global environment of 8,000 user base with WSUS and implementation of new patching tool.Designing an Active Directory and Network Infrastructure, Forest and Domain Infrastructure.Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration Implementing Group Policy,Installed several hot fixes and patches on windows servers to eliminate vulnerabilitiesGoogle WorkspaceManaging and maintaining Google workspace (G-Suite) cloud console.Routing rules and email forwarding enabling from Google workspace console.Mapping of groups based on location and departmentResolving G-suite related issues from G-Suite admin investigation tool & GAM toolSetup google Analytics digital properties enable dashboards & reports, troubleshooting and resolve issues pertaining to improper or inadequate reporting.Escalate support issues to google support, follow up and resolve them in timely mannerVMwareMaintains and manages VMware infra ESXI Upgradation, Motion & V-motionTroubleshooting of issue related to VMware 6.7Migrate Physical Servers to Virtual Server using VMware Converter (P2V Converter) Show less

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  Maven Wave, an Eviden Company

  Jan 2023 - now

  Cloud Support Lead