Kylee Marie Hodges

Experience

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  The Ritz-Carlton Hotel Company, L.L.C.

  May 2009 - Dec 2010

  Recreation Attendant

  -Awarded 5 “Blue Diamonds” by supervisors for hard work and guest satisfaction-Actively sought opportunities to exceed guest expectations and increase guest loyalty-Obtained exceptional understanding of lateral service as a member of the recreation team-Gained experience as a supervisor for children 5-12 years old in the “Ritz Kids” and “Kids Night Out” programs-Maintained three pool areas, over a mile of private beach, "Ritz Kids" room, and managed the "Our Space" game room for teens Show less

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  Hotel Duval

  Mar 2011 - Jun 2011

  Front Desk Agent

  Provided reservation management for over 100 guest rooms through OPERA software

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  ClubCorp

  Jun 2011 - Mar 2013

  -Strategized and implemented sales-driving marketing campaigns to achieve over 100% of sales plan for five consecutive periods -Effectively built relationships with members to increase membership retention by 48% from prior year -Organized and processed over 90 skybox catering orders for Florida State University home football games -Utilized closing skills to contribute to successful execution of $2.1 million catering sales plan

  • Membership Director

    Apr 2012 - Mar 2013

  • Private Event and Skybox Coordination Assistant

    Jun 2011 - Apr 2012
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  CCMC

  Mar 2013 - Jun 2017

  Identified opportunities for improvement within SouthWood community’s communications plan and implemented award-winning solutions: -Developed and published community mobile app with 650+ current downloads from Apple App Store and Google Play Store -Created new eNewsletter drawing over 1,630 subscribers with a 44% open rate and 7.2% click rate -Designed and launched AtHomeNet community website to improve ease of information access -Enhanced initial touch point experience for new homeowners by forming Welcome Committee, organizing new homeowner orientations and creating new homeowner welcome packets -Shaped social media presence with engaging content shared through Facebook, Twitter and Instagram Diversified lifestyle program offerings by cultivating new community partnerships and reallocating lifestyle budget towards more cost effective events: -Utilized detail oriented approach and analytical skills to successfully coordinate community events with up to 4,000 attendees in collaboration with local government and civic organizations -Increased lifestyle program income by 116% in one year by constructing customized advertisement and sponsorship packages Show less

  • Lifestyle Director, Headwaters

    Apr 2017 - Jun 2017

  • Lifestyle Director, Easton Park

    Feb 2016 - Apr 2017

  • Lifestyle Director, SouthWood

    Mar 2013 - Feb 2016
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  Southern Capital

  Jun 2017 - now

  Director of Marketing and Client Services