Jessica Roux

Experience

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  Eduvos

  Jul 2010 - Jun 2015

  My team started with postgraduate studies which I developed very successfully and then my team grew to include undergraduate responsibilities. As a Sales Manager it is my job to ensure positive growth on a yearly basis and managing Student Advisors in my team based on the Main Campus.

  • Sales Manager (Post Graduate)

    Jun 2013 - Jun 2015

  • Student Advisor

    Jul 2010 - May 2013
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  Pearson

  Jun 2015 - Dec 2015

  Customer Support Manager

  Pearson bought MGI and restructuring

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  Regenesys

  Mar 2016 - Oct 2016

  Sales Manager Corporate Retail

  - Manage a team of 8 advisors- Train them from cold calling to closing- Marketing campaigns via sms, web and emails- Source leads and run various events

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  Compass Medical Waste Services

  Apr 2017 - Nov 2017

  Sales Executive

  Duties and Responsibilities- Maintain Customer Database with visits and resolve customerissues, training and improve services through interaction betweenexecutive and customer.- source new business, quotations and high quality presentation tocustomers to meet targets.-Maintain customer records and knowledge regarding all aspects ofbusiness to promote values-High level reporting on variety of products, services and feedback- General knowledge regarding industry and ability to learn contiously- Dynamic approach to customer solutions and work as a team playeras well as an individual-Ability to handle administration and sales at high intervals andeffective planning. Show less

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  Kinetix Group

  Jan 2018 - Dec 2021

  Corporate Customer Relations Manager

  Duties and Responsibilities-Taking care of key major corporate clients.-Retention of accounts.-Implemtation of projects -Identifying sales opportunities.-Overall client satisfaction and integrated services.-Acting as a resource to team members.-Monthly management meetings with the customers, determineusage trends and generate detailed user reports.- Training of Customers and SOPs

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  Kuba Group

  Jan 2022 - Jun 2023

  Customer Relations Manager at Kubapay

  Establish a professional relationship with customers to achieve permanent customer satisfaction based on the 6 pillars of Kuba.Follow up on actions to be implemented following customer satisfaction questionnaires - CSAT KPI.Implement and ensure the proper application of the maintenance contract or the contractual guarantee. Ensure compliance with the contractual obligations entered into.Motivate the teams around the service to be provided to our customers.Plan, supervise and report to its customers the various actions carried out or to be carried out on the systems, within the framework of a project guarantee or a maintenance contract.Regularly provide his/her line manager with an analysis of the risks of his contract portfolio (anomalies that may disrupt the application of contractual requirements), and in particular concerning the applicable penalties.Inform, guide his client by diagnosing his needs.Trigger invoices to the customer by ensuring financial monitoring of contracts and orders for which he is responsible.Monitor the operation of production systems for our existing customers, keeping abreast of reported anomalies and malfunctions.Ensure the planning and supervision of annual stability and performance verification audits of existing systems.Implement changes to ensure Customer Service Satisfaction throughout the business Show less

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  Compass Medical Waste Services

  Jul 2023 - now

  Inland Sales Manager