Jaqueline Dinis

Experience

• 

  Brandwatch

  Aug 2010 - Jun 2013

  Data Analyst & Translator

  Translated English-language content into Portuguese for social media management company. Contributed to development of company's machine learning platform and provided necessary data to learn and improve its ability to understand and analyze global conversations. Described and provided insight into nature of articles to Brandwatch Software.

• 

  Adecco

  Feb 2012 - Jun 2014

  Front Desk Coordinator

  Supervised front desk operations and team of 5 for new office. Supported growth of office from 15 to 150+. Managed contracts and financial tasks, guided projects, and provided daily assistance to employees and clients.• Enabled launch of new legal entity in Brazil by establishing legal and regulatory aspects and implementing facilities for employee well-being including showers, bike racks, and restrooms• Developed policies and procedures and onboarded and trained 30+ new engineers and sales reps including HR orientation and provisioning IT equipment Show less

• 

  JLL

  Jun 2014 - Jun 2016

  Facilities Manager | Employee Well-being

  Directed team of 15 and managed annual budget to ensure well-being and retention of 150+ employees for large global software development firm in Brazil. Supported HR by organizing citizenship activities, promoting company culture, and leading events to boost employee engagement. Orchestrated C-suite interviews and quarterly and annual executive meetings including scheduling, agenda setting, and logistics. Delivered training and coaching and spearheaded DEI initiatives.• Improved employee retention and satisfaction by developing and implementing well-being projects including ergonomics, recreation facilities, and mental health support in collaboration with HR and leadership• Achieved 100% key performance areas (KPAs) for facilities by training and managing 15+ employees and overseeing contracts across 10+ service providers• Initiated CEO’s project to modernize employee workspace by leading all aspects of complete office renovation from initial planning to final execution—added 7 new workstations and revamped meeting room • Won Great Place to Work @ VMware Award in 2015 and Best Global Operation Award in 2013 Show less

• 

  Think Research

  May 2017 - now

  Senior Document Specialist

  Deliver electronic documentation for firm providing high-quality clinical solutions and education to healthcare providers. Maintain 3.5K+ electronic clinical files, document libraries, and internal client database in collaboration with clinical specialists, engagement managers, and software engineers. Troubleshoot technical issues with software developers. Serve as liaison to key healthcare system clients. Partner with multiple teams and provide guidance to solve complex client requests while complying with policies and regulations.• Built and maintained excellent rapport with key clients including Health PEI, Kingston General Hospital, Élisabeth-Bruyère Hospital, and Niagara Health by managing strategic projects and maintaining high standards• Delivered individualized service and support to 75+ hospital clients by developing 2K+ order sets using proprietary software, Adobe Acrobat, and Office 365 in partnership with clinical specialists• Ensured access to critical documents by implementing online platforms and document libraries in client repositories utilizing Google Drive• Averted losses by identifying root cause of bug for major client, representing 470+ documents, and significantly streamlining QA process in collaboration with engineering team Show less