Mandy McDonald

Experience

• 

  Self Employed

  Apr 2012 - Aug 2012

  Personal Assistant

  • Child care• Performing tasks at the request of employer

• 

  Equinox

  Apr 2014 - Feb 2016

  Front Desk Associate

  • Anticipating the needs of clients• Operating computer and point-of-sale system• Dealing with customer complaints• Screening calls• Making confirmation calls for scheduled fitness classes

• 

  Montecito Restaurant

  May 2015 - Sept 2016

  Concierge

  • Anticipating guests needs • Optimizing seating arrangement during business rush • Multitasking to meet both guest and employee needs • Maintaining a clean and organized work area• Screening calls• Booking reservations via phone and email

• 

  Poke Eats

  Feb 2017 - Oct 2018

  Assistant Manager

  • Planning and running staff meetings• Creating work outlines• Responding to customer complaints• Organizing employee scheduling• Payroll Administration

• 

  Qkids

  Apr 2018 - Nov 2018

  English Teacher
• 

  Cyderes

  Nov 2018 - Mar 2020

  • Developed and submitted 10 proposals over 5 months, achieving an 80% shortlist rate• Collaborated with sales representatives, service directors, and technical staff to align proposal content with client requirements and organizational strengths• Maintained and utilized knowledge databases (Loopio and CRM) to ensure accuracy and efficiency in proposal development processes• Review and Update Loopio library• Adhere to strict deadlines • Coordinate meeting rooms• Track and order inventory• Facilitate shipments• Organize social events• Schedule catering

  • Proposal Coordinator

    Nov 2019 - Mar 2020

  • Receptionist

    Nov 2018 - Nov 2019
• 

  Robert McDonald - Clinic

  Sept 2020 - Sept 2021

  Medical Office Manager

  • Managed patient scheduling, invoicing, and documents for five medical practitioners• Created and implemented cloud-based invoicing templates using Google Drive, improving office efficiency and patient experience• Transitioned client directory from a paper-based to a digital system using Go Reminder, significantly reducing administrative burden and improving data accessibility

• 

  Precision Record Pressing

  Sept 2021 - Mar 2022

  Pre-Production Coordinator

  • Provided administrative support to two Account Managers, facilitating effective client communication and project oversight• Managed end-to-end project lifecycle from quote submission through to shipment, delivery, and claims resolution, ensuring customer satisfaction and operational efficiency• Coordinated production with graphic design team and over five external vendors• Used project management tools including Basecamp, proprietary CRM, and Google Docs to manage day-to-day tasks and streamline internal communications Show less

• 

  Cyderes

  Mar 2022 - now

  • Led the submission of 75 RFPs in 2023, achieving a 70% shortlist and a 20% win rate• Assigned tasks to stakeholders, ensuring timely completion and adherence to deadlines• Worked closely with sales, technical, and legal teams to develop competitive proposals• Evaluated and qualified RFPs to assess fit and identify potential risks or red flags, and prioritize high-potential opportunities• Supported a content library overhaul to align with new branding and service offerings

  • Bid Manager

    Apr 2024 - now

  • Proposal Coordinator

    Mar 2022 - now