Deep Enrich
Ekaterina Gracheva
Customer Success Specialist
574 followers
Russia
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About me
Strategic Partnerships @ Avito
Education
Université Rennes 2
2018 - 2019Bachelor's degree French Language and LiteratureExchange program
Sorbonne University
2019 - 2020Bachelor's degree French Language and LiteratureExchange program
Saint Petersburg State University
2016 - 2020Bachelor's degree Linguistics 4.8/5.0
Higher School of Economics
2022 - 2024Master's degree International Management 8.0/10.0
Experience
Semrush
Jan 2021 - Jun 2022Customer Success Specialist- Providing technical support to clients, conducting demos and trainings- Educating our customers from basics to the full functionality to benefit from Semrush services;- Helping clients to get the best value from Semrush and achieve their Marketing goals - Finding the best solutions and workarounds for customers- Organizing team work, hiring and onboarding new team members- Reporting to Product Owners, passing user feedback and connecting our clients with development teams
MTS Group
Mar 2023 - Sept 2024Strategic Partnerships ManagerMTS PJSC is Russia's leading digital ecosystem and telco carrier with 80M+ subscribers. - Maintaining professional long-term relationships with partners- Launching strategic partnerships- Assessing new partnership opportunities- Conducting market research
Avito
Sept 2024 - nowStrategic Partnerships Manager
Licenses & Certifications
- View certificate
Strategic Partnerships
LinkedInMay 2023
Cup Moscow 2022 High Quality Awards 15%
Changellenge >>Nov 2022- View certificate
Strategic Management
Higher School of EconomicsJul 2022 Marketing
Higher School of EconomicsDec 2021
Volunteer Experience
Volunteer
Issued by SPIEF-2018 on May 2018
Associated with Ekaterina Gracheva
Languages
- ruRussian
- enEnglish
- frFrench
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