Mirette Said, SHRM-CP

Experience

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  Freelance

  Jan 2014 - Jan 2017

  Private German language Instructor
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  Raya Contact Center

  Jun 2015 - Apr 2018

  -Ensured follow up phone calls were done for all clients -Communicated with customers and answered phone calls to resolve customers’ problems and escalations -Evaluated 5 call center projects’ performance through monitoring the incoming and outgoing calls, chats and emails to ensure the best quality service -Created score sheets, reports and established performance improvement and client satisfaction plans -Delivered feedback and coaching to 65 agents through one-on-one meetings Call Center representative who handled phone, chat and email transactions through Raya for the following companies:-Micron Technology which is based in UK (Technical support in RAMs and SDDs for German speaking countries)-HTC (Technical support in Smart phone and VR for German speaking countries)

  • Quality Assurance Executive

    Jun 2016 - Apr 2018

  • German account advisor

    Jun 2015 - May 2016
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  Freelance

  Jan 2018 - Dec 2019

  Freelance Recruiter

  -Made recommendations for staffing needs and searched for qualified applicants for 5 positions a week on online employment platforms-Screened 50 applicants’ resumes a day for needed vacancies and coordinated 20 daily phone interviews-Discussed candidate offers and negotiated rates

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  AMAN for E-Payments

  Apr 2018 - Oct 2018

  Senior Human Resources Administrator

  -Developed sources of qualified applicants through internal referrals and external recruitment tools such as advertisement posts, employment fairs, and recruitment agencies -Supported the recruitment process by screening 50 applicants’ resumes and scheduling 10 interviews a day -Assisted in conducting the first phase of interview either by phone or face-to-face-Coordinated with department heads to arrange for panel interviews to speed up the selection process -Administered pre-employment assessments and medical clearances for potential candidates -Supported hiring and on-boarding processes: preparing contracts, new-hire approvals and direct deposit set-up-Handled employee terminations (check-out requests and experience certificates) -Administrated the annual employee training plan and HRIS updates -Assisted in employee engagement activities, parties and rewards -Compiled Human Resources periodic reports as requested Show less

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  Goodwill Industries of San Diego County

  Jul 2020 - Dec 2020

  Career Advisor

  • Outreaches to the job seekers and maintains a caseload of clients’ files by helping them identify skills, completes Skill Assessment Action Plan, and coaches them through the job search process• Builds and edits job seekers's resumes• Coordinates and helps set up job fairs and hiring events• Conducts in person and virtual workshops • Provides assistance to clients in their job search by identifying appropriate job leads on a daily basis, by helping them in the application process, by providing training in resume building and interview skills. • Follows up with clients by scheduling one-on-one appointments• Maintains accurate records of clients by updating files and inputting information into ETO Show less

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  County of San Diego

  Jan 2021 - now

  • Human Resources Specialist

    Jul 2022 - now

  • Human Resources Assistant

    May 2022 - Jul 2022

  • Human Services Specialist

    Jul 2021 - May 2022

  • Office Assistant

    Jan 2021 - Jul 2021