Matthew Ryan

Experience

• 

  Enterprise Rent-A-Car

  Jan 2006 - Jul 2007

  Assistant Branch Manager

  The key aspect of the role is to ensure that every customer gets the right car at the right time. This involves managing daily operations, following up on delegated duties, directing and developing staff, pushing targets and holding people accountable where necessary.

• 

  Enterprise Rent-A-Car

  Apr 2008 - Dec 2013

  Role:- Managing day-to-day operations with direct responsibility for P&L.- Train, develop, challenge, evaluate and lead the branch team. Setting them targets and giving them individual responsibility, accountability, feedback and guidance where necessary.- Devising strategic marketing plans to win new business and grow business from existing accounts.Increase revenue by establishing sales targets and expectations and motivating the team to surpass them. - Deliver outstanding customer service by managing the cycle of serviceAchievements and improvements:- In first 12 months at the Havant Branch, I have overseen 30% growth in the fleet’s size (above national trend of 5%) increasing revenues by ~40%.- Overseen one promotion and have been able to employ two graduate trainees to meet new business requirements.- Improved the 3 month, 6 month and 12 month customer service scores to above the corporate average. Show less Role:• Managing day to day operations with direct responsibility for P&L.• Develop, challenge, delegate, set targets and lead the branch team giving them individual responsibility, accountability and guidance where necessary.• Devising strategic marketing plans to win new business and grow business from existing accounts.• Create an entrepreneurial spirit, ‘yes mentality’ and sales culture within the branch, to drive profitability on a daily basis. Achievements: • Tasked to develop a new market place on the Isle of Wight, I worked with the Managing Director’s of local businesses to establish a new operational infrastructure there and in the process, establish strong relationships. We were then able to expand our national agreements with major insurance companies onto the Island to form the foundation of the business. • Located, negotiated and jointly managed the relocation of the Portsmouth Branch site to a more visible and customer friendly location, saving the company in rental costs. • Led the Portsmouth Branch to 60% growth in the first 12 months of my tenure from June’10 to June’11 – the highest in the South Central region. • Presenting and leading negotiations at Board and Senior Management levels, to secure new accounts including the Royal Navy and Royal Marines Charity and Hovertravel.• Doubled staff numbers to reflect business growth, promoting productivity through culture of accountability, securing two staff promotions within team. Show less Achievements: • With the University of Chichester managed a project for the Education department to provide low cost car hire for their student’s teaching placements allowing them to expand their network of schools. The project has led to a continuing programme now in its third year. • First appointment as Branch Manager was at Salisbury; managed to reverse the previous 13 month run of negative results to positive results, plus a return to operating profit, from my first month in position, and for every month thereafter, until my appointment to Chichester. Show less

  • Branch Manager

    Jun 2012 - Dec 2013

  • Branch Manager

    Jun 2010 - Jun 2012

  • Branch Manager

    Apr 2008 - Jun 2010
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  Enterprise Holdings

  Dec 2013 - now

  • Regional Revenue Manager

    Dec 2017 - now

  • Lead Revenue Manager

    Nov 2016 - now

  • Senior Revenue Manager

    Jan 2015 - Oct 2016

  • Revenue Manager

    Dec 2013 - Dec 2014