Barbora Hopp

Experience

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  OMEIDA CHINESE ACADEMY

  Oct 2006 - Jan 2007

  English Language Teacher

  Omeida Chinese Academy has a Chinese school for foreigners and an English school for native Chinese students. The two schools live and study on the same campus, allowing for endless opportunities for interaction and cooperation. I taught level 3 and level 4 conversational English, prepared lesson plans and participated in extracurricular activities.

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  COLOURS PRODUCTION

  Jul 2009 - now

  Interpreter/Host

  In this role I manage the liaison between artists, festival staff, and media. I handle queries regarding accommodation, food and logistics. I also ensure that the festival budget is not exceeded, and performances run smoothly.

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  NHS IMPERIAL, EQUALITY AND DIVERSITY DEPARTMENT

  Jul 2011 - Aug 2011

  Internship

  I contributed to the research and development of key insight to compile E&D reports for Senior Management. Privileged to shadow the Departmental Manager and contribute to key meetings and discussions.

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  ASK Italian is a British casual dining restaurant chain that serves Italian cuisine.

  Aug 2011 - Nov 2014

  General Manager

  Key Highlights & Achievements  Responsible for the strategic development of key plans, initiatives and projects to meet commercial targets. Developed and tailored sales and marketing strategy to the customer group leveraging insight from operations. Supported key fundraising and brand profile projects including the Great Ormond Street initiative. Responsible for digitalising administrative processes adding efficiency to achieving regulatory compliance. Business Management  Collaborated with cross-functional colleagues to define regional business strategy and budgetary allocations. Responsible for the full HR process from recruitment to performance, disciplinary with regional support duties.  Optimised commercial margins negotiating key costs, minimising wastage through improved stock controls.  Managed procurement schedules analysing historical data to forecast demand and meet the business need.  Provided administrative support to HR investigations, regional recruitment drives and policy change. Customer Experience (Secondment: Customer Service Specialist: May 2013 – Aug 2013) Developed and delivered key training and mentoring initiatives to ensure customer teams meet standards. Researched and identified the customer base to understand needs and demands from service delivery. Developed key strategies to optimise customer experience and grow a brand reputation.  Influential in the delivery of customer-focused projects and in the delivery of marketing campaigns.  Managed customer complaints, queries and achieving timely resolution for the positive brand image. Show less

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  InterSystems UKI

  Jul 2015 - now

  Personal Assistant to Accounts Director and Sales Manager Scotland

  I worked as a PA to the Accounts Director for Scotland at InterSystems. InterSystems specialises in software systems and technology for high-performance database management, rapid application development, integration, and healthcare information systems.Key Highlights & Achievements  Assisted the Marketing team in the planning, scheduling and execution of the annual Healthcare Conference (2015, 2016). Responsible for the development of the InterSystems Confluence space to manage customer accounts. Managing key projects and accounts from an administrative and customer position to meet SLA targets. Project & Event Management – Key Competencies Responsible for the full project and event cycle from planning to development, execution and post-review. Negotiating costs and prices with suppliers, vendors and 3rd party contractors to meet budgetary targets. Monitoring project and event progression to identified milestones and schedules; reporting on progress.  Coordinating all communications with key stakeholders throughout project and event timelines.  Managing multiple concurrent projects applying a structured approach to achieve project efficiency. Business & Personal Support  Monitoring, tracking and reporting on departmental productivity, performance and capacity to targets. Responsible for optimising the Account Director’s diary managing all meetings, events, travel and appointments Administering meetings from taking and producing minutes to managing post-meeting projects.  Managing supplier contracts, negotiating prices, raising purchase orders and approving payment for invoices. Facilitating the transfer of key account systems to new e-solutions and managing e-documentation. Conducting research and influencing the direction of business strategic planning. Show less

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  Tieto

  Nov 2017 - now

  Atlassian Support Specialist