Julie Duff

Experience

• 

  Shoppers Drug Mart

  Jan 1998 - Jan 2007

  Cashier Manager/Assistant Manager

  • Managed department of 15 – 20 cashiers and 5 supervisors.• Front line manager for a high volume store, with over half a million transactions annually and $13 million in sales.• Created schedules for cashiers and supervisors, meeting productivity goals and labour budget.• Hired and trained new staff, monitored staff performance and conducted reviews.• Managed inventory by completing replenishment ordering, cycle counts, planograms, and maintaining proper signage. • Organized and held staff meetings on a regular basis.• Completed all Loss Prevention reports for Head Office, achieving high audit scores. Show less

• 

  Katz Group Canada Ltd. / Rexall Pharma Plus

  Mar 2008 - Nov 2016

  • Support the Operations Senior Management team, Regional Directors and over 450 Corporate stores.• Lead the Operations Support group by providing direction, guidance and coaching to meet department and company objectives, as well as deliverables on all projects.• Accountable for successful completion of all store related projects and initiatives from inception to completion, including implementation of programs and change management at store level.• Review and analyze the efficiency and effectiveness of existing operational processes and develop strategies for continuous improvement as it pertains to operational best practices and objectives.• Collaborate with other business units to develop solutions to business problems by identifying and documenting process improvements and implementing resulting policies and procedures and/or new software requirements or enhancements.• Represent Operations on the POS & Nexxsys (Pharmacy Software) Steering Committees, working closely with development teams on required enhancements and prioritization of these enhancements. Show less • Accountable for successful completion of all projects and initiatives from inception to completion, including implementation of programs and change management at store level.• Operations lead on key business initiatives and PMO projects. • Provide regular project updates to the Operations Executive team. • Conduct store visits and calls to follow up on execution of projects to evaluate effectiveness and ensure business benefits are being realized, as well as identify any outstanding issues and areas of improvement.• Approve all communications and requested process changes for Corporate Stores.• Work with the Helpdesk to ensure sufficient support for stores and SLAs are being met. • Recipient of the Customer Experience Leader Award in 2010, as elected by the Executive Operating Committee. Show less • Represent Operations on key business initiatives and PMO projects. • Coordinate and attend the weekly Operations Management meeting, as well as quarterly meetings with all Regional Directors, averaging 60 attendees for 3 full days.• Write, review, edit and approve communications and SOPs being sent to stores. • Create Implementation Guides and/or manuals for each new initiative in the stores. • Create new reports, spreadsheets, presentations, manuals, job-aids and any other required materials.• SME for numerous programs spanning all areas of Operations. • Main contact for stores and Regional Directors for questions and issue resolution. Show less

  • Manager, Retail Operations

    Mar 2008 - Nov 2016

  • Retail Operations Supervisor

    Mar 2008 - May 2012

  • Operations Project Specialist

    Mar 2008 - Dec 2011
• 

  The Young Nest

  Nov 2016 - now

  Owner/Operator

  Created and developed a brand of handmade modern children's clothing and accessories.

• 

  OEG Inc.

  Nov 2019 - now

  • Director Of Operations

    Nov 2020 - now

  • Regional Operations Manager

    Nov 2019 - Nov 2020