Roger Esteban

Experience

• 

  Banamex

  Dec 1998 - Sept 1999

  Financial Executive

  Assignments included a portfolio of 20 companies (public and private) to manage the credit products of the bank. Financial and credit reports of the portfolio (monthly, quarterly and annually).Monthly and Quarterly presentations of the portfolio at the Banks’ Regional Credit Committee.Responsible to propose and execute new business opportunities with the portfolio.Achievements- Risk management over 20 M MX monthly.- FOBAPROA risk management.

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  BBVA Bancomer

  Oct 1999 - Jan 2002

  Customer Service Manager

  Coordinate the national 01-800 customer service for mortgage loan credit and real state. Development of promotion campaigns as Venta mejor oferta (Sales best offer)"​, "Solo aquí lo encuentra (Find it here)" and Revista BBVentas (BBV real state magazine).Achievements- Real state sales for 315 M MX through 01-800 channel. - Built the customer service and operations area during the BBVA - Bancomer merger. - Service level 90% / 5 s.- Maintain high performance team with an average rotation below 5%. Show less

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  Empresas Suárez S.A. de C.V.

  Jan 2002 - Jul 2005

  Territory Manager

  Coordination and development of the national distribution strategy and marketing plan in Mexico for landscape irrigation products and water pumps (10 M USD annually). Negotiate with top international industry providers as Hunter Industries and Rainbird International Inc. Involved in all activities of sales and promotion with contractors and wholesalers.Achievements- Sales growth 20% per year. - Responsible of fix price strategy. - Brand positioning in new markets. - Growth from 30% to 60% in market share.- Management of a catalogue 20 K products. Show less

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  Coinstar

  Aug 2005 - Dec 2013

  Operations & Customer Service Manager

  Coinstar Money Transfer LtdAssignments included the coordination of the company control functions including HR, Finance, Compliance, Technology, Operations and Legal; to help ensure the businesses run effectively and within the requirements of the Group. Development, integration and implementation of the internal processes, operational procedures, sales, AML, KYC, KPI, SLA and BCP between Guadalajara, Aguascalientes, Tijuana, Los Angeles, London, Paris, Madrid and Mumbai offices.Achievements- Responsible for building the LATAM brand office from start-up to off shore operations from US to Mexico to comply with the corporate strategy of BCP, achieving the 80% off shore operations to Mexico.- Management of Reymesa, CMT, Mexico Express and King Express brands for US and LATAM operations.- Responsible of the daily operation cash flow of 5 M USD and 2 B USD annually.- In charge of 4.5 M of transactions per year and 9 M inbound calls with 99% SL / 1 s. - 70% off shore operations from Europe to Mexico. - Worldwide management leadership teams in a fast pace industry. Show less

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  KMFMexico

  Dec 2013 - now

  Brand strategy. Setup models to project long term growth and determine business key factors. Brand crisis management. Understand complex issues and break them down into strategies that align to the corporate goals and hold impact in sales and reputation. Brand risk assessment. Understanding of global trends, assumptions, practices, policies and EBR (Risk-Based Approach) methodology. Brand reputational risk. Build brand reputation. FCPA, UK Bribery Act, Sapin II law & Ley General de Responsabilidades Administrativas to ensure compliance with local, state and federal reporting requirements.Achievements- Strategic business model for #1 global fast food franchise in the North Zone of Mexico during the pandemic crisis to asure business continuity and enabling a fast revenue recovery. - Strategic business model to position Brand franchise of Mexico's North Zone as number one in sales for 2020 in LATAM. Show less Expert advisor focused on Start Up, inter companies and countries integrations related to Reputational Risk, Operations, Compliance, AML, Risk assessment, and Customer Service. AML programs, KYC, Due diligence, monitoring, ISO and MAP standardization quality process in Banking and Financial services industry.Achievements- Compliance consulting for the first Fintech in Mexico. - Processes design and implementation for an important civil organization in Mexico.- Processes design and implementation for one of the most important zoo in Mexico, to achieve AZCARM international certification. Show less

  • Strategy Business Development

    Apr 2017 - now

  • Compliance

    Dec 2013 - Apr 2017