Keilin Sanchez

Experience

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  Cartagena TPC at Karibana

  Feb 2017 - Aug 2017

  Receptionist Cashier

  Manage golf course reservations.Welcome customers.Inform about the services offered at the property.Send news reports to residents.Promote the sale of golf store products.Maintain an inventory of store items.Achievements:After 4 months of working as a cashier receptionist, I was promoted as a lobby receptionist.Thanks to my good service, the company financed 50% of my professional career thanks to my service and trust.

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  Conrad Cartagena by Hilton

  Nov 2017 - Oct 2019

  Hotess

  Supervision of service in the restaurant area.Attention to complaints and claims.Guest entry and exit control.Provide information on restaurant and hotel services.Take into account guest preferences to offer personalized service...Achievements:Opening of the hotel so I worked hand in hand with the food and beverage director and supervisor to standardize the customer service process.Monthly I had a high flow of mentions on TripAdvisor from guests in gratitude for my service.I did Crosstraining in the sales and marketing area. Show less

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  Holiday Inn Morros

  Oct 2019 - Aug 2021

  Front desk Agent

  eception Agent Hotel Holiday Inn Morros Cartagena October 2019 – August 2021Performing check in and check out. Resolution of complaints and claims. Offer concierge services. Lead the guest experience committee.Room and VIP assignment.Achievements:I was selected by the hotel's management committee as Guest Love Champion.Through deep and personalized analysis of hotel metrics, create strategies in different departments to offer our guests the highest quality service.Design a process for standardizing procedures and customer service improvement strategies.I was for several months in the Top of the agents that sold the most upsells. Show less

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  Freelancer

  Sept 2021 - Dec 2022

  Assistant and Community Manager

  Creation and payment of advertising campaigns.Content creation.Networking.Content grid.Metric analysis. Strengthen brand identityAchievements:Outstanding compliance with delivery times.Strengthening personal brand and vision.Increase in sales and Networking

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  Hotel InterContinental Cartagena de Indias

  Aug 2023 - Oct 2024

  Guest Relation Coordiantor

  Responsible for promoting and implementing the loyalty program.Personalized attention for the Hotel's VIPsManager on duty.Supervision of the reception area, Check in and Check out.Carry out fluid transversal communication to ensure the customer experience.Implementation of strategies to improve Guest Love.Management of comments on social media.hotel executive floor leader.Achievements: I was selected as the employee of the month for 2023.Lead in-depth study of hotel metrics focused on customer satisfaction and goal fulfillment, we managed to go from a Guest Love score between a score of 75 to 85 to a score of 88 to 90. did a Crosstraining in sales focused on the area of ​​customer service and making quotes for groups Show less

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  LIVO

  Mar 2025 - now

  Coordinadora de Experiencia