Mahak Sawlani

Experience

• 

  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Oct 2020 - Aug 2021

  Customer Service Representative
• 

  TaskUs

  Sept 2021 - Oct 2022

  Customer Support Executive
• 

  Walkover

  Jan 2023 - Jun 2024

  AProviding product support to the clients with the technical troubleshooting, assisting them with onboardings of Meta and plugin’s and CRM integrations and providing ticketing assistance on emails and chats. I am a dedicated professional who is responsible for assisting and providing exceptional technical support to users and clients of the MSG91 platform. With extensive knowledge of the platform's features, functionalities, and integration processes and I provide support to customers who are facing technical difficulties, have questions about the platform's capabilities, or require guidance in optimizing their messaging strategies.

  • Senior Product Support Analyst (L2)

    Oct 2023 - Jun 2024

  • Technical Support Executive (L1)

    Jan 2023 - Oct 2023
• 

  GoHighLevel.ca

  Jul 2024 - now

  Customer Support Representative