Pekka Vänskä

Experience

• 

  Hewlett Packard Enterprise

  Nov 1996 - now

  Enterprise Account Management HPE Hybrid Solutions from Edge to Cloud as-a-service sales Help my enterprise customers to succeed with HPE GreenLake Service. Achieved great results, multiplying the HPE GreenLake service footprint. Managed customer relationship and services sales for HPE Flexible Capacity customers. The role was re-branded as Customer Success Manager. Finland country operations lead in Global Shared Services organization.Regional Support Automation lead in HPE Global Shared Services in Northern Europe Led proactive services delivery in Finland overachieving customer satisfaction goals. Created and implemented processes to improve cooperation of service delivery functions and sales. Led major project to transfer services from one supplier to another and improving service delivery reliability. Led enterprise hardware repair services in Finland achieving best in class customer satisfaction. Improved cross-team collaboration and clarified roles and responsibilities between in-country subcontractors and offshore teams and reduced number of service level breaches. Managed many technical crisis situations caused by IT incidents at customers • Managed subcontractor relationship• Managed procurement of new services and renewals• Created service descriptions and statements of work• Administrated purchase orders Manage projects related to efficiency initiatives, hardware incident / service request ticketing system deployment, processes localization and system b2b integration in Finland and within EMEA region. Acting as a processes and applications subject matter expert. Country contact for service delivery applications, Finland and Baltic countries. Information management. Internal processes and quality improvement project management. Engineer resources co-ordination and hardware fault diagnosis for break and fix service delivery. Customer call reception and resource co-ordination for hardware services delivery.

  • Enterprise Solutions Sales Specialist

    Nov 2024 - now

  • Hybrid Solutions Sales Specialist

    Jun 2024 - Dec 2024

  • Customer Success Manager

    Nov 2020 - Jun 2024

  • Client Manager

    Jan 2019 - Oct 2020

  • Operations Delivery Manager

    Feb 2018 - Jan 2019

  • Value Support Country Lead

    Jan 2017 - Jan 2018

  • Foundation Domain Manager

    Nov 2012 - Dec 2016

  • Partner Account Manager

    Aug 2010 - Nov 2012

  • Project Manager

    Dec 2004 - Jul 2010

  • Quality Program Manager

    Jan 2001 - Nov 2004

  • Resource Co-ordinator

    Jan 1998 - Dec 2001

  • Call Center Agent

    Nov 1996 - Jan 1998