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Daniel Peggs

Daniel Peggs

Customer Service Advisor

Followers of Daniel Peggs273 followers
location of Daniel PeggsNewcastle Upon Tyne, England, United Kingdom

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  • Timeline

  • About me

    Service Delivery Manager at Accenture

  • Education

    • Newcastle University

      2009 - 2012
      Bachelor's degree English Language 2:1

  • Experience

    • Convergys

      May 2013 - Nov 2013
      Customer Service Advisor

    • Newcastle Building Society

      Dec 2013 - Oct 2015
      Information Analyst

    • Newcastle Strategic Solutions

      Oct 2015 - Jan 2022
      Service Delivery Analyst

      - Responsible for wide range of ITIL processes, including but not limited to Service Availability, Client Governance, Audit Management and IT Continuity & Disaster Recovery- Managed client relationships both for internal IT consumers and external customers of managed online savings platform

    • Accenture

      Jan 2022 - now
      Service Delivery Manager

      - Service Delivery Manager on health project of national critical importance- Implemented ITIL processes - Release, Incident, Problem - Client reporting & stakeholder management- On Call support for High Severity incident management

  • Licenses & Certifications

    • ITIL 4 Specialist - Drive Stakeholder Value

      AXELOS Global Best Practice
      Mar 2023

    • Amazon Web Services Cloud Practitioner

      Amazon Web Services (AWS)
      Feb 2022

    • ITIL Foundation Level

      AXELOS Global Best Practice
      May 2020