Michael W.

Experience

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  United States Air Force

  Jan 2004 - Jan 2009

  Aircrew Flight Equipment Journeyman

  Built, maintained, inspected, and certified mission critical/lifesaving equipment for 250 Aircrew members with 0 incidents/defects. Executed/conducted 11 bi-annual Airman/Aircrew safety training courses. Directly managed/supervised/trained large groups of Airmen on/off duty as well as deployed. 8 combat tours of deployment totaling 2 years 6 months overseas. Personally accountable for $1,000,000 in Aircrew gear/weapons/vehicles. Managed logistics division of Air Refueling Squadron with minimal discrepancies. 19 outstanding recognition medals/awards given for integrity/service before self/excellence in everything accomplished.Vehicle Manager - Maintained fleet of specialized vehicles, setup maintenance appointments, setup strict vehicle rotation, maintained all vehicle registrations / service records. Show less

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  Wichita Furniture Inc.

  Jan 2009 - Jan 2012

  Lead Delivery Driver

  Maintained/serviced a fleet of 7 mission critical trucks. $441,000 of vehicles accountable for. Built/assembled and quality assurance inspected, $75,000 – $100,000 of product daily for delivery. Top tiered customer service and most requested in home service technician to minimize service costs to customer and company. Upsold customers on product and maintenance plans. Managed delivery crew with 100% accountability. Provided quality assurance for delivered product, saved company costs on redelivery/complaints/restocking. Top requested driver with 98% highest customer feedback and minimal discrepancies. Performance based promotion to local team lead. Integrity/customer satisfaction driven led to return customers and company growth. Managed fast changing and challenging work environment with 0 negative feedback. Show less

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  Fed Ex Home Delivery

  Apr 2012 - Jan 2016

  Route Driver / Vehicle Manager / Team Manager

  Annual average 48,000 miles driven and 65,000 deliveries made with 0 traffic or vehicle violations while maintaining a 99.6% delivery average for 4 consecutive years. Customer rated top driver and 5 time recognized driver for exemplary service and awarded Fed Ex employee of the month over 200+ employees. Managed/directed vehicle plan and 15+ trucks/vans for mission critical purposes with 100% success rate. Developed/enforced daily safety program for 20+ employees, 15+ vehicles with 2 incidents in 18 months. Managed/trained/coached group of 5 drivers during 4 holiday seasons with 99.5% customer satisfaction results. Managed extremely fast pace warehouse environment and constantly exceeded expectations. Show less

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  Office Depot

  Apr 2016 - Oct 2016

  Logistics Operations Manager

  Member of the store leadership team with assuring positive customer service and store is in an optimal state. improving store profitability as well as creating an efficient selling environment. Managing 6 person sales team and 5 person logistics team to ensure 100% task accomplishment. Led store destroy and disposition program to ensure accurate inventory and store credibility. Managed inventory receiving and daily accountability program resulting in inventory improvement. Assisted with hiring and interview program for all associate positions. Took over customer service managers responsibilities and performed both manager's tasks with minimal errors. Show less

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  Ryder System, Inc.

  Oct 2016 - now

  Senior Operations Manager stems from a promotion from Service Manager after a 5 years of leading the operations team in Wichita Kansas. As Senior Operations Manager, I am responsible for the property, assets, and 15 employees along with their assets. Safety is always the number 1 priority. Led the facility with an injury free year exhausting all safety measures and practices. Managed all weekly, monthly, quarterly, bi-annual and annual EPA inspections with passing evaluations. Maintained metrics above mandated goals for multiple months consecutively. Managed all accounts receivable and payable for the facility with a team of detailed oriented people. Managed the fleet of 400+ units plus a customer base of 64 individual companies. Volunteered to be a mentor to new Service managers within the region. Performed multiple location inventories, audits and inspections for 9 shops over 3 states. Implemented new operating model with minimal setbacks. 1 year continued success from implanting the new model. Show less Service Manager stems from a promotion from Operations Manager Trainee after a year of being with the company. As Service Manager, I am responsible for the property, assets, and 13 employees along with their assets. Safety is always the number 1 priority. Led the facility with an injury free year exhausting all safety measures and practices. Managed all weekly, monthly, quarterly, bi-annual and annual EPA inspections with passing evaluations. Managed all accounts receivable and payable for the facility and rectified $117,000 in past due for accounts payable from previous Service Manager. Managed the fleet of 300+ units plus a customer base of 57+ companies. Show less

  • Senior Operations Manager

    Jan 2021 - now

  • Service Manager

    Oct 2016 - Jan 2021

  • Operations Manager

    Oct 2016 - Oct 2017