Timothy Bales

Experience

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  GameStop

  Aug 2005 - Jan 2016

  Game Advisor

  Assisting incoming customers with desired purchases, and providing advice on upcoming products. Remain up to date on developments in the industry.As a Senior Game Advisor and Assistant Manager, maintain the day-to-day operations of the store, including processing incoming shipments, checking the cash-on-hand when opening and closing the store and ensuring that the deposit to the bank matches the computer records, take ownership of any customer service issues that arise, and ensure that my team is aware of any changes in processes with the company. Show less

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  Florida Hospital

  Apr 2013 - May 2015

  Registration Clerk

  Registering incoming patients and obtaining correct demographic and insurance information, while educating them on their expected coverage responsibilities. Served in this capacity in Outpatient Registration, Inpatient Registration, and ER Registration, with each one having different processes and expectations.Served as Team Lead in the ER, which meant that I was responsible for delegating tasks such as room assignments, sending team members to inpatient rooms to obtain any missing documentation, and ensuring my team was up to date on any policy and process changes. Show less

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  Adventist Information Technology

  May 2015 - now

  Service Desk Analyst - Tier 2

  Receive incoming calls and on-line requests for assistance related to computer hardware, software, and access in a constantly evolving healthcare environment while working to maintain high levels of first-call resolution and prompt response times.Additionally selected to take part in multiple projects, including acting as floor leader, e-support, and monitoring the integrity of our tickets interfacing with outside groups. Later selected to be part of the tier 1.5 team, which handles special queues and go-live support. Later added to the Tier 2 team, which provides advanced support such as software installation and increased collaboration with Tier 3 teams Show less