KISHOREKUMAR PULIKKAL SANTHAKUMAR

KISHOREKUMAR PULIKKAL SANTHAKUMAR

Systems Support Engineer

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  • Timeline

  • About me

    IT Engineer | System Support Specialist | Expertise in Network Infrastructure & Server Management | CCNA & MCITP Certified

  • Education

    • Anna University Chennai

      -
      Bachelor of Technology (B.Tech.) Information Technology 66.2%
  • Experience

    • Span Infotech

      Jul 2012 - Aug 2014
      Systems Support Engineer

      - Provided end-user technical support, ensuring minimal downtime for critical business functions.- Collaborated with the IT team to implement a new ticketing system, reducing response times by 30%.

    • Energyline Services FZC

      Apr 2015 - Sept 2017
      IT Administrator

      - Managed IT infrastructure and provided technical support for a mid-sized business.- Upgraded system hardware and software, improving network speed and reliability by 15%.

    • SHAQAB

      Nov 2017 - Jun 2021
      System Administrator

      - Responsible for network troubleshooting, server management, and software updates.- Spearheaded the migration to a new cloud-based server infrastructure, leading to improved operational efficiency.

    • Al Jaber Group

      Jun 2021 - Jul 2024
      Information Technology Engineer

      -Manage and maintain network infrastructure, ensuring system stability and security.-Administer Office 365, Active Directory, and Windows Servers, optimizing performance and functionality.-Implement solutions that reduced system downtime by 20% and enhanced data security protocols.

  • Licenses & Certifications

    • CCNA

      Cisco
    • MCITP

      Microsoft