Christina De La Espriella

Experience

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  IHOP

  Nov 2016 - Jan 2020

  Waitress

  Responsibilities:1. Serviced guests with food and beverage requests in a timely, professional, and friendly manner.2. Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen.3. Carried out food and served guests in an efficient and polite manner.4. Performed all duties connected with breakdown of service and cleaning tasks.Achievements:1. Developed strong relationships with regular customers of over 6 parties resulting in soliciting to be served by me consistently. 2. Recognition for winning a sales competition where I maintained over 20% of my revenue in beverage sales for an entire week. 3. Promoted twice and trained replacement employees.4. Trained multiple new employees in various tasks. Show less

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  Aramark

  Jan 2020 - Mar 2020

  Marketing Consultant

  Responsibilities:1. Conducted customer surveys to better improve their experience with the company. 2. Sold meal plans to potential consumers or upgraded already existing meal plan holders. 3. Organized social media advertisements for Aramark events. Achievements:1. Exceeded sales quota of 3 to 5 meal plans in one month.2. Increased number of followers by 5% through digital marketing tactics.

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  University of Scranton

  Aug 2020 - May 2021

  Clubs and Organization Office

  Responsibilities:1. Managed club leaders regarding University policies, financing, and throughout the event planning process.2. Coordinated distribution of Purchasing Cards to club leaders for University funded events. 3. Lead monthly meetings to discuss budgeting and event planning.4. Approval process of club and organization merchandise and posters, ensuring the appropriate display of University protocol. Achievements:1. Manage 30% of all clubs within the University's Student Government, including Relay for Life which is the largest event of the year. 2. Build and maintain 30+ alumni relationships. 3. Approval of posters, merchandise, and event location during COVID-19 restrictions for over 15 student clubs and organizations. Show less

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  Walgreens

  Dec 2020 - Jan 2021

  Customer Service Associate

  Responsibilities:1. Restored the shelves using the store’s technological organization system. 2. Processed purchase transactions when customers were ready to acquire their items.3. Assisted in customer service for all customers with their questions or concerns. Achievements:1. Able to quickly learn the responsibilities of the position and became more efficient in performing tasks.2. Exceeded manager's expectations by understanding and using their proprietary software correctly in a short amount of time. Show less

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  Stuff A Mug

  Nov 2021 - Feb 2023

  Junior Marketing Specialist

  Responsibilities:1. Create strategies that enhance product descriptions to market better the company's products against competitors using SEO methods.2. Accountable for customer service including all order information and any additional customer needs.3. Responsible for supporting operation with label creation for orders using company software. Achievements:1. Increased product sales by 15% through SEO methods and improving descriptions for marketed products.2. Trained 3 new employees and created a step-by-step guide for new employees.3. Increased productivity time by 25% by optimizing the interface between software.4. Improved operations by creating labels for orders using software such as excel and UPS worldship. Show less

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  Chubb

  Feb 2023 - now

  Underwriter