Jana Pavlatova

Experience

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  Bovey Castle

  May 2014 - Sept 2014

  Seasonal Supervisor
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  The Horn of Plenty Country House Hotel and Restaurant

  Oct 2014 - Aug 2016

  Customer Service Representative
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  Looking for new opportunity

  Jan 2018 - Jul 2021

  Graduate Student
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  J D Wetherspoons

  Oct 2019 - Jul 2020

  Customer Service Representative

  Job description and personal specificationJob objectivesTo clean all areas of the hotel thoroughly, with the key aim of enhancing the customer experience by having excellent standards of hotel cleanliness.Main duties and responsibilities• Assist in ensuring the highest standards are achieved on every shift meeting to exceeding company expectations• Provide excellent customer service at all times with the aim of retaining customers and attracting new customers• Complete all periodical tasks• Fulfil all reasonable request from guests to ensure their comfort, satisfaction and safety• Maintain knowledge of all company promotion • Adhere to all aspects of licensing law, trading standards, custom & excise regulations, food hygiene, health & safety, fire safety and company policy,• Maintain a high level of attendance and time keeping in line with the schedule.• Maintain continuous development of my personal knowledge and abilities Personal specificationCustomer focus • Have excellent customer service skills• Be friendly, smiley and sociable• Remain calm, patience and polite if receiving customer feedback• Be helpful and go further to help customersDrive• Be confident and self-motivated• Demonstrate a passionate commitment to the business• Welcome and embrace change with a positive attitude • Be able to prioritise dutiesPersonal Integrity• Be honest and reliable• Be trustworthy and respectful• Be professional at all timesTeam Work• Always be a good team player• Build and maintain good relationships with all members of the team• Be able to communicate well with people of all levelsEssential requirements• Have a proof of right to work in the UK• Have a fixed place of residence and live within a reasonable traveling distance of the work Show less

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  Intercounty Distribution Limited

  Jul 2021 - Dec 2021

  Temporary Administrator

  Work as a Temporary Administrator at Intercounty Distribution Ltd.

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  Samworth Brothers

  Feb 2022 - now

  Fleet Maintenance Admin

  My current role of Office Administrator enables me to get experience from the busy office environment by assisting to the South West Regional Fleet Manager and whole team in daily routine task. My main duties are managing compliance, raising POs, dealing with databases as well as updating them on regular and ongoing bases. On top of that I assist with monthly management of Health & Safety procedures. I have learned very quickly new systems and processes thanks to my listening and organisational skills, by paying attention to details. I am confident that I have a great understanding of social skills and have an appropriate approach to others around me which makes a positive effect on my and others experiences in day-to-day life. Show less