Experience

• 

  Porto da ilha hotel

  Sept 2013 - Mar 2016

  Intern
• 

  Cultural care au pair

  Sept 2016 - Dec 2016

  Au pair
• 

  Porto da ilha hotel

  Jan 2017 - Jul 2020

  Human resources analyst

  Performed employee focused tasks such as timesheet conference, payroll conference, admissions processing, management of admissal and dismissal procedures, bank account opening, transportation benefits.Create and maintained spreadsheets, scheduled and conducted interviews, managed employee documentation.Responsible for purchases, guest reviews and customer success support, follow up on emails, marketing campaigns and plan monthly posts on social media.Assisted at reception and cashier when necessary. Show less

• 

  Kyte app

  Aug 2020 - Jul 2022

  Analyzed and resolved tickets opened by the Customer Success team regarding issues with the app.Organized and redirected reported bugs found in tests, troubleshooting and customers' feedback according to impact and responsible team.Tested the app across Android/iOS and Web platforms, verifying new and current versions for bugs and errors.Corrected and updated customer data using MongoDB and Firestore. Helped customers with usage questions and bugs in the app through chat and email.Offered support to over 80 countries in English, Spanish and Portuguese - BR.Created tasks to be solved by the N2 Technical Support.Gathered feedback and product related complaints for the Product and Growth teams.Moderated user based communities and blogs in Portuguese - BR.

  • Technical Support N2

    Aug 2021 - Jul 2022

  • Customer Success Analyst

    Aug 2020 - Aug 2021
• 

  Duda

  Aug 2022 - Sept 2024

  Technical support analyst

  Offer support globally in English, Spanish and Portuguese.Analyze and resolve tickets and chats opened by customers regarding issuesand questions with the platform - which is a low code website builder.Report bugs to the responsible team.Help clients with website and platform customization - CSS, domains, externalscripts

• 

  Indicium

  Sept 2024 - now

  Recruitment analyst