Experience

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  Promoser grupo publicitario

  Jun 2016 - Jun 2020

  Computer systems engineer

  As a Technical Support Analyst and Consultant at Promoser Grupo Publicitario, I played a crucial role in optimizing the company's IT systems and infrastructure. I excelled at providing innovative and cost-effective solutions while ensuring secure and efficient operations. Key Achievements:- Boosted the corporate image and digital presence by implementing tools such as Facebook, a website, and official email, without incurring additional costs.- Significantly reduced operating costs through the analysis and optimization of telephone plans and packages, as well as the implementation of free accounting software.- Acquired affordable and functional equipment to improve production on a limited budget. - Maintained productivity across all areas of the company through rapid and effective response to IT issues.- Protected the company's confidential information through data encryption, hardening of the file and database server, and training staff on IT security practices.- Planned and implemented IT infrastructure improvements to optimize operations.- Developed an online catalog web application and a digital order platform to boost online sales, reduce hosting costs, and improve efficiency across the headquarters and branches. Show less

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  Universidad contemporánea de las américas

  Sept 2016 - Dec 2017

  Teacher

  In my role as an Instructor of Digital Security Protocols at Universidad Contemporánea de las Américas, I was responsible for imparting theoretical and practical knowledge on the latest trends and best practices in information security. My primary goal was to equip students with the necessary skills to tackle cybersecurity challenges in today's business environment.Key Responsibilities:- Designed and delivered an up-to-date and relevant curriculum covering key digital security topics, such as cryptography, security protocols, risk management, and regulatory compliance.- Facilitated interactive sessions and hands-on laboratory exercises to provide students with practical experience in using security tools and techniques.- Evaluated student progress through projects, exams, and presentations, providing constructive feedback to enhance their learning.- Stayed current with the latest information security trends, threats, and solutions to incorporate them into the curriculum.- Fostered a collaborative learning environment and encouraged critical thinking and problem-solving among students.My passion for information security and industry experience enabled me to share valuable knowledge with the next generation of IT professionals, preparing them to tackle real-world cybersecurity challenges. Show less

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  Chocolatera moctezuma sa de dv

  Jun 2020 - Oct 2020

  It systems coordinator

  As an IT Support Analyst at Chocolatera Moctezuma, I was responsible for ensuring the proper functioning of the company's IT systems and infrastructure. My key role was to provide timely and effective technical assistance to users, while implementing innovative solutions to optimize operations.Key Achievements:- Provided technical support for 40 computers, printers, and security systems, ensuring a productive and uninterrupted work environment.- Administered Active Directory and Google Workspace, ensuring efficient resource management and user access.- Managed the IT department's inventory and purchase orders, optimizing resources and controlling expenses.- Installed and configured security camera systems and attendance tracking, reinforcing security and personnel monitoring.- Administered SQL Server databases and provided support for various enterprise software, ensuring data integrity and business continuity. - Implemented a Linux server with Docker to back up files and databases, strengthening the data backup and recovery strategy.My experience at Chocolatera Moctezuma allowed me to develop solid skills in technical support, system and network administration, as well as in the implementation of IT solutions aligned with business objectives. Show less

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  Huawei

  May 2021 - now

  Bss engineer

  As a Systems Integration Engineer at Huawei, I am part of a dedicated team providing cutting-edge telecommunications solutions. My key role involves monitoring databases and observability software, identifying and escalating issues between systems, and working with technologies such as PL/SQL, Oracle Linux, REST APIs, RDP, VPN, SSH, and FTP.Key Responsibilities:- Constant monitoring of databases and observability software to ensure optimal performance.- Identification and escalation of issues between systems through thorough analysis and problem-solving methodologies.- Working with various technologies, including PL/SQL, Oracle Linux, RESTful APIs, remote access protocols, and file transfer protocols.- Close collaboration with clients to understand their needs and provide tailored solutions.- Maintaining effective communication and a team-oriented spirit within the telecommunications environment.- Escalating complex issues to appropriate levels to ensure timely resolution.At Huawei, I have gained invaluable experience in a high-demand telecommunications environment, strengthening my skills in systems integration, problem-solving, and teamwork. I am committed to delivering innovative and high-quality solutions that drive our clients' success. Show less