Divya Kuntavalla

Experience

• 

  Bharat Petroleum Corporation Limited

  Nov 2014 - Nov 2015

  Apprentice Graduate

  Oversaw maintenance and quality assurance for plant equipment improving communication skills and negotiation. ● Was awarded the best performing ambitious candidate in a team of 30 trainees

• 

  Canara Bank

  May 2017 - Dec 2022

  Corporate banking role involving clients ranging from small medium and large enterprises. Collaboration with Canara HSBC life insurance joint venture. ● Led the disbursement of GBP 18 million in collaboration with government schemes and senior management providing loans to Small and Medium Enterprises SME for the 04/2020-03/2021 fiscal year, achieving the highest regional figures, with 52% allocated to renewable-based green startups.● Developed sustainable banking practices that improved loan portfolio quality and compliance, managed and optimised lending credit risk assessments which led to a 20% drop in credit defaults in Canara Bank's commercial banking section.● Created strategic growth in client relationship with HSBC in the Canara HSBC joint venture for Insurance policies for SME advances, strengthening cross selling with the bank's long-term business growth and goals with 30 % increase in insurance uptake. Show less ● Achieved a 97% customer satisfaction rate by initiating collaborative communicating strategies a within the team and transactional feedback system, leading to a 10% increase in customer engagement and a 15% increase in customer retention. Initiative customer meetings to build relationships.● Demonstrated my drive and ability to multitask by leading revamp of the ATM vendor system, while managing project finance and loan documentation, increasing efficiency by 90%, 99% cost recovery, and cutting the complaint resolution time by 45%. Show less

  • Assistant Manager

    May 2019 - Dec 2022

  • Probationary Officer

    May 2017 - May 2019
• 

  Pastdue Credit Solutions

  Apr 2024 - now

  Fincancial Customer care consultant

  Client: Thames Water Utilities Ltd- Contigency based debt collection in accordance with the clients debt recovery policies, handling high volume of client queries and setting up payment schemes/ social tariff with cusotmer satisfaction as priority.-Resolved atleast 25 queries per day by consistently maintaining the quality of resolution and exceeded cash per call target by effective communication strategies-Coordinated with excellent teams and senior superviors to deliver high satisfaction rate among clients by achieving more than 95% scores in audits and team building activities- Provided financial advisory to customers in fiancial difficulty and vulnerable circusmtances with utmost care ensuring empathy to carry out affordability assessments and scoial tariffs achieving more than 95% customer satisfaction Show less