Experience

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  Autotrader us

  Jan 2004 - Jan 2008

  Support analyst facilitate Tier 1 support, customer service, data research, system analysis, and technical troubleshooting of Autotrader automotive products (C.A.R.S., PayPal, Fast Lane, Dealer Community, and Mile Markers), direct communication of reported issues and resolutions to clients (Major Dealers), identify escalation trends and provide weekly report to department managers Gain and retain local market dealer clients with less than 10 rooftops or inventory not exceeding 30 units per rooftop to sample and purchase Autotrader Select Ads product (non-contractual) to drive internet traffic, expose web leads, grow dealership branding, increase inventory turn, and acquisition resulting decrease in days to sale ultimately expanding inventory volume qualifying client for contractual agreement for merchandising

  • Application Support Analyst

    Jan 2005 - Jan 2008

  • Select Ads Sr. Lead

    Jan 2004 - Jan 2005
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  Manheim

  Jan 2008 - Jan 2012

  Applications sr. engineer

  Applications engineer focus Automotive solutions and products supporting Tier 2 and Tier 3 escalations, systems monitoring to prevent connection lost and customer usage downtime, gathering of business rules / implementation to drive new solutions functionality and decommissioning products / dashboards, QA / User acceptance testing, system deployments, product training external clients (OEMs & Major Enterprise Dealer) and internal customers (Customer care, digital marketplace team, and auction operations), and documentation / reporting of training material, support procedures, and post deployment feedback Show less

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  Cox automotive inc.

  Jan 2012 - Dec 2019

  Lead product / solutions engineer

  Cox Automotive Product / Solutions Engineer managing Automotive Products(s) portfolio introducing Client C-Suite team to SaaS based solutions / products to strengthen market positioning and increase client brand. Partners with external clients (OEMs, Enterprise Major Dealerships, Franchise Dealers, Commercial, & Lenders) identifying opportunities to present Strategy to improve operating efficiency and faster digital transactions through Process Improvement and Product(s) onboarding, Address challenges and roadblocks in Book of Business with the introduction and value proposition of Branded solutions, Triage / Resolve issues with the Cox Automotive product suite, and Drive Strategy execution /identify KPIs across BUs of all client deliverables resulting revenue. Show less

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  Black book

  Nov 2020 - now

  Product Manager responsible for overseeing Data Product portfolio for the United States and Canada. Primary areas of concentration are data delivery methods and SaaS applications for the Automotive industry. This focus entails recognizing current market trends and challenges, improve user experience, and pinpointing potential opportunities for developing novel products that bolster customers’ competitive advantage hence simultaneously increasing Market Share and Revenue.

  • Senior Product Manager

    Jan 2024 - now

  • Product Manager

    Nov 2020 - now