Experience

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  Citibank romania

  Jan 1996 - Jan 2003

  - set up the Consumer Business with Citibank by designing the procedures and interface with the customers- manage a 4 people team - coordinate the sales process and service in Consumer business and ensure the sales target was met in terms of number of customers and revenues- actively participate in acquiring new customers, especially high potential ones - Contributed to the build-up of a well balanced portfolio of customers- constantly improve the customers’ experience by providing excellent customer service and introducing metrics to follow up their level of satisfaction- actively looking for solutions and developing the ability to focus on the end result, prioritizing accordingly - used consultative selling techniques to determine additional financial needs and cross-selling appropriately;- develope existing relationships and provided financial solutions;- prove strong interpersonal and problem solving skills to research and resolve customer issues;- perform market research, involvement in the development of new products- coordinated the CitiService branch activity throughout the country

  • CitiGold Executive - Global Consumer Bank

    Jan 2002 - Jan 2003

  • Personal Banker – Global Consumer Bank

    Jan 2001 - Jan 2002

  • Customer Service Officer and Branch Coordinator

    Jan 1997 - Jan 2001

  • Internal Control Assistant

    Jan 1996 - Jan 1997
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  Citifinancial romania

  Jan 2003 - Jan 2004

  - participate in the business set-up by designing the product program- establish relationships with merchants in order for their customers to buy their products through a CitiFinancial loan - developed the business plans for CitiFinancial for the next 5 years according to the CitiFinancial business model- monitored the actual expenses and revenues versus the forecast ones

  • Key Account Manager – Sales Finance

    Jan 2003 - Jan 2004

  • Business Planner and Analyst

    Jan 2003 - Jan 2004
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  Abn amro bank

  Jan 2004 - Jan 2007

  - participate to building the product programs for mortgage and home equity loans- ensure all business iniatiatives on new features of the mortgage and home equity loans comply with ABN AMRO risk policies- ensure that credit initiation, administration, fraud and collections process manuals are updated and valid at all times- maintain the relationship with the evaluators and notaries as third parties in the mortgage and home equity processes- conduct internal process reviews quarterly to see any opportunity to improve Show less

  • Credit Policy Officer

    Jan 2006 - Jan 2007

  • Relationship Manager Consumer Banking

    Jan 2004 - Jan 2006
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  Bcr pensii

  May 2007 - Jan 2012

  Ceo and president of the directorate

  - ensure the management of the company, by planning, organizing and coordinating its activity - develop and implement the sales distribution strategy for the compulsory private pensions and sales channels and maintaining of the business relationships- ensure compliance with the legal aspects of the pensions law- manage a team of 40 people, ensure its cohesion and motivation - set the overall strategy of the company- responsible with the representation of the company to external bodies Show less

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  My maia artisanal bakery

  Apr 2013 - Feb 2018

  Founder and chief executive baker

  set up the bakery, made it operational and sell both retail and BtB different types of sourdough bread using the slow cold fermentation