Experience

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  Lebanese american university

  Sept 2005 - Jun 2009

  System administrator assistant

  This was a part of my financial aid program study/work. My duties consist of helping in the management and supervising of the Academic Computer Center at LAU. The main work was checking the computers on regular basis and check for any errors in the network and internet connection. In addition supporting the users for any support they need. This work was a great experience since it helped me in enhancing my knowledge in most important aspects you might face any network. More over it taught me how to debug these problems especially in large computer networks through plenty of solutions. Show less

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  Gulfnet-solutions

  Aug 2008 - Sept 2008

  Internship

  This was a co-op assignment; I participated in the implementation and installation of a multiplicity of network security utilities systems at different companies. One of the main tasks I performed was implementing given policies into the network for SABIC.

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  Inkript holding sal

  Oct 2009 - May 2011

  Smart card development engineer

  Work on smart card Operating system & application development. Acquaint with OS & application testing tools and routines. Provide weekly progress report on smart card client profile development. Working on Smart Card Applications (GSM), WML, Java Card, STK development, Trouble-Shooting at the customer end, Testing of New Products(Smart Card), Creating Technical Specification (Docs) of Smart Card profiles for Pre-Production of different Telecom Operators (e.g MTC, Alfa, MTN, Bintel…)•Create, initialize and personalize specifications for smart cards.•Prepare and check Personalization script files for card production factory.•Resolve technical issues.•Develop application and provide technical support for Smart Card based projects.•STK (SIM Tool Kit) Development.•Final fine-tuning of functional requirements and technical specifications.•Smart Card Profile Creation, Testing, BAP, Re-BAP, Input/Output File Management.•Liaises with customer on product requirement•Liaises with Customers/Vendors/Factory on Technical issues.•Help in Onsite Testing of other Telecom Operators Test cards whenever required.•Help in Onsite Troubleshooting whenever required.•Travel and provide technical support overseas when necessary.•Involve in project management.•Customize and/or developing of related GSM software.•Experienced in Mühlbauer(SCP5600/SCP5700) and Atlantic Zeiser(Chipline) machines for secure card production. Show less

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  Ericsson

  May 2011 - now

  - Strategic Customer Liaison: Increased CSI by 10% for R&D quality and responsiveness. Contributed to R&D product development framework improvements via Customer-centric strategies.- RAN Product Launch & Support: Improved 5G product quality, meeting customer requirements for better performance and competitiveness. Achieving breakthroughs in 2 regions and swap projects.- Cross-Functional Collaboration: Drove on-time deployment of innovative prototypes for benchmarking campaigns, winning 2 key BMs (K1 & Open signal). Show less - Customer Network Evolution & Deployment: Developed and executed network evolution plans for key MNEA customers (e.g., SKT, SBM).- RAN Product Launch Success: Led successful launches of RAN hardware/software products, gathering critical Pre-GA feedback that improved product release quality. Won 2 global performance benchmarking campaigns with my customers.- Timely Product Delivery: Ensured timely and actionable customer feedback was incorporated into software release processes and tracked product development.- Key Customer Liaison: Acted as the primary point of contact for R&D strategic customer engagements, aligning customer needs with internal R&D objectives & PL roadmaps, increasing customer satisfaction.- Quality & Time-to-Market (TTM) Improvement: Spearheaded initiatives to enhance product quality and reduce time-to-market by 20%, accelerating readiness for commercial deployment. Show less - Enhanced Customer Experience: Led strategic consulting for operator networks, improving customer satisfaction by 10% through tailored network performance enhancements.- Optimized Network Performance: Contributed to the development of NDO guidelines during Covid19 pandemic, resulting in a 15% boost in network efficiency and performance across operator networks.- 5G Business Growth: Delivered successful responses to 3 major 5G RFPs, securing contracts that increased market share & business in the MELA region.- 5G Roll-out Leadership: Led 5G roll-out projects, reducing deployment timelines by 20% while maintaining high-quality delivery and operational success. Show less - 3G/4G RAN SME (NDO)Specialization in 3G/4G Radio Access Networks with a focus on Network Design and Optimization for market-leading projects.- Pre-Sales & Solution SME (Account Team)Actively contributed to high-impact pre-sales and solutions generation, providing core technical expertise to drive business growth.- Leadership of Multinational TeamsSuccessfully led diverse teams of up to 80 engineers from across the globe, ensuring seamless execution and delivery of projects.- Delivered 20+ Projects Across 15 MMEA Customers & Managed Top Multivendor DealsSpearheaded the delivery of over 20 key projects for 15 major clients in MMEA, engaging with CXO-level stakeholders, and managed NPOC and optimization efforts for high-profile multivendor deals with top telecom operators. Show less

  • Network Delivery Manager

    Nov 2023 - now

  • Product Introduction Manager

    Aug 2021 - Oct 2023

  • Senior Solution Architect

    Dec 2019 - Aug 2021

  • Service Engineer

    May 2011 - Dec 2019