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Milda Bikelienė

Milda bikelienė

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location of Milda BikelienėVilnius, Vilniaus, Lithuania
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  • Timeline

  • About me

    Customer Experience Developer at Luminor Group

  • Education

    • Panevėžio "vyturio" vidurinė mokykla

      1991 - 2003
      High school

      Activities and Societies: I was the president of the School.

    • Kaunas university of technology

      2003 - 2007
      Bachelor of business administration (b.b.a.) business administration and management, general

      Activities and Societies: I was one of the best graduates oh the Technical Universities.

  • Experience

    • Nordea bank ab

      Aug 2007 - Oct 2017
      Personal banking advisor

      • Since 2007-08 till 2008-06 Specialist of Customer service• Since 2008-06 till 2009-01 Client advisor• Since 2009-01 Personal banking advisorPersonal Financial Advisor (loans, investment/savings, life and non-life insurance, and day-to-day banking). Key tasks: - Sale of bank products and services;- Creation of long-term relationships;- Mentoring of work and tasks of the customer service subdivision;- Distribution of assignments to employees;- Accounting.Graduation from Nordea Bank's Personal Bankers Academy (PBA Academy).Since 2013 m. elected as a potential leaderSince 2015 m. I am one of the best employees evaluating the results.Temporary substitute function provided in the absence of a manager. Show less

    • Luminor group

      Oct 2017 - now

      - Employee training, workshops- CX improvement initiatives- Tests of employees' knowledge- Customer service quality assurance activities

      • Customer Experience Developer

        Sept 2020 - now

      • Personal Banking Advisor

        Oct 2017 - Sept 2020

  • Licenses & Certifications

    • European computer driving licence (ecdl)

      Ecdl lithuania
      Mar 2006

    • Lia/nlia - life and non-life insurance advisor's qualification

      Baltic financial advisors association - bfaa
      May 2020

    • Professional sales technique, 2016/05/05 - 2016/05/06

      Tmd partners
      May 2016

    • Scientists abc

      Kaunas university of technology

    • Our social capital is knowledge

      Kaunas university of technology
      Apr 2007

    • Visual thinking and creativity training

      Firsty.lt
      Oct 2023

    • Certification best technical universities graduates

      Kaunas university of technology
      Sept 2006

    • A successful person. a successful seller.

      Door training & coaching
      Feb 2011

    • Create a great customer experience

      Crossknowledge
      May 2021
      View certificate certificate

    • Certification lithuanian junior achievement

      Junior achievement usa
      May 2001

    • Internal trainers skills lab

      Crossknowledge
      Nov 2021
      View certificate certificate