Experience

• 

  Gymboree

  Aug 2010 - Nov 2014

  Project manager

  • Acted as a liaison between IT and the end user on large-scale technical projects• Point of Sale Product Manager – Application and Hardwareo Analyzed the POS system and application to identify bugs and short comings in the transaction flow and user experience o Lead end-user focus groups and performed user analysiso Documented POS system and application enhancement requirements to support business needs, resolve issues and improve processeso Designed mock-ups of screens and functional flows for developers and Senior Managemento Collaborated with technical resources during the development phase of the enhancements o Performed user acceptance testing o Actively participated in the deployment of POS system enhancements up to four times a year to over 1,300 stores• Managed multiple projects simultaneously • Regularly reported out on project status, deliverables and timelines • Successfully interacted with cross-functional teams to collaborate and execute on projects and processes • Managed project budgets up to $2.3 million • Maintained vendor relationships• Created training materials to end users in the form of procedures and overviews Show less

• 

  Robert half

  Nov 2014 - now

  Sr. data steward and product manager

  • Closely involved with the development and launch of a new digital platform which integrated the use of Marketing Cloud and Community Cloud into the existing Salesforce instance• Served as the Product Manager for ‘Architecture & Commons’ and Account objects in Salesforceo Worked with Product Management team to create and manage a product roadmap that aligned all system verticalso Gathered business requirements, wrote change requests and enhancement requests, reviewed functional requirement documents (FRDs) written by BSAso Delivered completed solutions to business and end user teams• Salesforce User and Data Administratoro Managed the user provisioning processo Worked with cross-functional teams to document and identify issues with the user provisioning interfaceso Became a SME on the Salesforce permission structure.o Managed all master data within Salesforce to include picklists and translationso Established detailed processes around user management, license management and data management• As a Sr. Data Steward, utilized SQL and advanced Excel skills to perform data analysiso Worked to establish and uphold data standardso Analyzed data usage throughout the system to inform business decisions and prove ROI related to proposed projects.• Actively involved in the deployment of Salesforce to 17 countries over a 3-year period• Supported and regularly interacted with users across all levels of the business, across 19 countries Show less