Experience

• 

  Cheesecake boutique house

  Feb 2018 - Jun 2018

  Polivalent employee

  During my Erasmus program I worked at the Cheesecake Boutique House, a guesthouse in the center of Lisbon, as a receptionist and with duties of managing reservations, welcoming guests and organizing guest services.

• 

  Sitel group

  Jul 2019 - Jan 2023

  -Delivery New Hires Training.-Modify and present training programs for representatives/agents.-Track and analyze training programs by examining agent performance.-Recommend changes to training programs.-Conduct training programs for representatives/agents and first line supervisors on new products/services, selling skills and/or system changes.-Participate in identifying program needs, obtaining technicaldata and scheduling programs. -Offer specialized customer support through written and phonecommunication-Build meaningful relationship, answering customers questionsin a courteous, friendly, and professional manner-Meet and exceed customer service quality goals, complianceregulations and productivity targets.-Be responsible to follow the direction of management andprovide feedback

  • Trainer

    May 2021 - Jan 2023

  • Customer Care Advisor

    Jul 2019 - Apr 2021
• 

  Bnp paribas

  Jan 2023 - now

  Specialist compliance officer