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Bruno Improta

Bruno Improta

Polivalent employee

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location of Bruno ImprotaPortugal

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  • Timeline

  • About me

    Specialist compliance officer at BNP Paribas

  • Education

    • Università degli Studi di Trieste

      2016 - 2019
      Master's degree in Government Sciences and Public Policies European Project; Administrative Law and Public Accounting; International Organizations; 110/110

    • Università degli Studi di Trieste

      2013 - 2016
      Bachelor's degree in Political and Administrative Sciences Micro economics; English I & II; Statistics; Internet & web mapping; International Relations; Macro 102/110

  • Experience

    • Cheesecake boutique house

      Feb 2018 - Jun 2018
      Polivalent employee

      During my Erasmus program I worked at the Cheesecake Boutique House, a guesthouse in the center of Lisbon, as a receptionist and with duties of managing reservations, welcoming guests and organizing guest services.

    • Sitel Group

      Jul 2019 - Jan 2023

      -Delivery New Hires Training.-Modify and present training programs for representatives/agents.-Track and analyze training programs by examining agent performance.-Recommend changes to training programs.-Conduct training programs for representatives/agents and first line supervisors on new products/services, selling skills and/or system changes.-Participate in identifying program needs, obtaining technicaldata and scheduling programs. -Offer specialized customer support through written and phonecommunication-Build meaningful relationship, answering customers questionsin a courteous, friendly, and professional manner-Meet and exceed customer service quality goals, complianceregulations and productivity targets.-Be responsible to follow the direction of management andprovide feedback

      • Trainer

        May 2021 - Jan 2023

      • Customer Care Advisor

        Jul 2019 - Apr 2021

    • BNP Paribas

      Jan 2023 - now
      Specialist compliance officer

  • Licenses & Certifications