Experience

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  Busch garden

  Jan 2017 - Jan 2017

  Food and beverage assistant

  Food and Wine Festival

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  University of south florida

  Jan 2017 - Jan 2019

  Orientation leader

  -Served as an advocate and supporter in the transition of over 5,000 incoming undergraduate transfer students and their families into the University of South Florida (USF) at 20 large-scale Orientation programs.-Coordinated the logistics and technology needs of four First Year Orientation events, each with over 250 students and families in attendance.

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  Buffalo wild wings

  Jun 2017 - Jul 2019

  Server

  • Responsible for opening the front of the house with food and drink prep, manage dining room presentation. • Leads store in conversion rates in enrolling guests to rewards program at a rate of at least 50%. • Serve as shift leader while managing multi-tasking skills with a dining room of 4-15 tables.• Maintain accurate orders for parties of 10-40 people while providing excellent, quality customer service.• Responsible for training new servers on menu knowledge, logistics of the restaurant, and server procedures • Efficiently communicate between team members regarding order changes, dining room logistics, and any accommodations needed. Exibir menos

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  Tampa bay buccaneers

  Jan 2019 - Jan 2022

  Ticket sales representative

  • Manage box office window while assisting guests with their seating selections and event preferences utilizing the Ticketmaster processing system before and during multiple sporting events.• Provide exceptional guest service to 100 guests per event while resolving questions, concerns, and complications about tickets before and during the game.• Process credit card and cash transactions for event day ticket sales in excess of $7,000 per shift, balanced cash drawer.• Understand venue, surroundings, and all published event information and be prepared to provide effective, correct information about the event. Exibir menos

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  Ronald mcdonald house charities

  Jan 2019 - Jan 2019

  Volunteer marketer

  • Responsible for analyzing the Tampa Bay website in order to keep the community up-to-date with the stories of families staying at the RMCH facilizes.• Responsible for creating 10 InDesign flyers for the holiday season to send out via email to our donors to raise money for the “Gift of Togetherness” campaign.• Managed 4 social media platforms by creating and scheduling posts daily about our families, volunteers, and events.

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  Ncaa

  Jan 2019 - Jan 2019

  Communications volunteer

  • Responsible for delivering interview transcript and score information promptly to ESPN and additional media. • Maintained detailed records of 100 photographers’ vest check-in and check-out throughout the event.• Responsible for escorting photographers to the proper areas they were allowed to occupy based on their credential access.• Managed media without All-Access credentials outside the stage for on-court interviews after the initial celebration.

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  University of south florida

  Jan 2020 - Jan 2022

  • Execute stadium and athletic facility configurations of a high standard to ensure visitors’ requirements were fully met for multiple sports including football, baseball, basketball, etc. • Serve as a contact point for officials, coaches, and opposing teams and escorted visitors to and from athletic facilities on campus.• Administration projects include organizing credentials, operations manuals, gameday sheets, athletic calendar, and visiting team guides.• Collaborated with colleagues and supervisors to substitute positions of Event Management throughout the game as needed. Exibir menos • Analyze and validate authenticity of 100 transfer student official transcripts and other confidential documents on a daily basis.• Communicate extensively with 100 students a week primarily via email about applications, transcripts, residency, and prior conducts.• Analyze in-state and out-of-state institutions for accreditation and determine admissibility into the USF System, guided by University articulation standards and agreements.• Convert and enter vital transcript data from students’ prior colleges into the student information system known as Banner/Oasis.• Make decisions for 6,000 applicants annually, consistent with the University of South Florida and State of Florida regulations, as authorized by the Dean of Admissions. Exibir menos

  • Athletics Event Management Intern

    Jul 2019 - Jan 2022

  • Admissions Evaluator

    Jan 2020 - Jan 2022
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  National football league (nfl)

  Jan 2021 - Jan 2021

  Super bowl lv

  • Accurately troubleshoot and resolve 500 guest ticketing issues at gates through the Ticketmaster SDK ticketing system.• Ensured guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.

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  Vinik sports group

  Jan 2021 - Jan 2022

  Ticket supervisor

  • Supervise 8 frontline box office window staff at the Amalie Arena, Raymond James Stadium, and Yuengling Center, acting as a liaison for the ticketing manager/supervisor on duty.• Accurately troubleshoot and resolve 100 guest ticketing issues daily for a wide array of event types (Sports/Concerts/NCAA) through Ticketmaster and Archtics ticketing systems.• Ensure guests’ needs are met by offering world-class service and providing accurate information regarding directions, arena information, event details, etc. Exibir menos

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  Wwe

  Jan 2021 - Jan 2021

  Wrestlemania 37

  • Managed COVID-19 Screening Tent to ensure guests filled out the questionnaire and were approved to proceed into event.• Ensured guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.

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  Oak view group

  Jan 2022 - Jan 2023

  Booking/contract coordinator

  • Create License Agreements, Deposit Invoices, and Addendums daily for the Atlantic City Convention Center, Atlantic City Sports Commission, and Visit Atlantic City.• Manage Events Calendar daily for the Atlantic City Convention Center, Atlantic City Sports Commission, and Visit Atlantic City.• Administrator of Momentus Platform for the sales department, finance department, and events department at the Atlantic City Convention Center.

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  Vinik sports group

  Jan 2023 - now

  Event ticket coordinator