Experience

• 

  Gregor's garden grove

  May 2008 - Jun 2012

  Wedding coordinator

  •Directed the wedding party during the ceremony and reception on their wedding day•Trained all new employees on proper technique and etiquette, focusing on customer service and team effectiveness•Managed staff during all events to ensure smooth operations•Coordinated with vendors and staff to ensure all parties were prepared for each event•Assisted couples in planning wedding ceremonies and receptions•Coordinated all rehearsals prior to wedding ceremony

• 

  Niagara university student government association

  May 2008 - May 2010

  Executive treasurer

  •Train club leadership on budget rules & proper budgeting procedures•Teach club leadership about proration & deduction policies & procedures•Work with students to increase university participation in community service•Write and distribute checks to reimburse all clubs and club sports for funds allocated•Advocate for student policy changes by meeting regularly with administrators

• 

  I-evolve technology services

  Oct 2010 - Sept 2019

  •Strengthened client relationships through development and execution of a CRM Program •Trained Systems Engineers on proper client communication •Resolved customer complaints through use of problem solving and root cause analysis•Processed orders, tracked sales activity, and reported goal progress•Managed vendor relations with Ingram Micro, Tech Data, HP, Cisco, Polycom, and Microsoft•Entered and processed all company payables and deposited all customer payments•Performed proactive customer check-in calls to establish a baseline customer satisfaction rating•Performed all company billing including generating and sending invoices for monthly memorized transactions and new hardware/software purchases•Managed internal CRM program and educated users on how to correctly enter in data and information Show less •Acted as the single point of contact to the customer for all types of service requests•Coordinated all IT support groups to ensure maximum utilization of resources•Scheduled remote and field technical resources to ensure timely resolution•Monitored resource schedules to ensure prompt time entry on service requests•Communicated with customers as required: kept them informed of incident progress, notified them of impending changes or agreed outages•Generated all quotes, proposals and agreements Show less

  • Administrative Manager & Operations Analyst

    Mar 2017 - Sept 2019

  • Customer Service Administrator

    Aug 2013 - Mar 2017

  • Services and Support Assistant

    Oct 2010 - Aug 2013
• 

  Alleghany services

  Sept 2019 - Feb 2025

  Business operations manager
• 

  Fromen injury law

  Feb 2025 - now

  Chief operating officer