Experience

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  上海电气集团股份有限公司电站分公司

  Aug 2011 - Mar 2018

  Field service engineer

  As a on-site representative during start-up, commissioning and service of the entire new site cycle from shipping of the turbine bearing seat to 168 hours trial operation complete. Familiar with mechanical and electrical equipment installation and commissioning process, having site debugging and troubleshooting ability with equipment such as motor, pump, sensor, vavle in rotary system(such as lubrication system and hydraulic control system). Have received letters of praise many times both from clients and group company. Show less

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  华电通用轻型燃机设备有限公司

  Apr 2018 - Aug 2019

  Technical advisor

  Manage the installation and commissioning of power plants in China based on GE aero derivative gas turbine technology.Provide on-site technical direction for installation and commissioning of mechanical scope, including equipment lifting and setting on foundations, erection and assembly, rotating equipment alignment, system flushing and start up, and field testing.Provide on-site technical direction for installation and commissioning of electrical instrumentation, and control system scope, including cable routing and terminations, loop checks, instrument calibration, safety and alarm system settings, PLC program installation and settings, system start up, and system tests. Provide leadership and technical direction to skilled labor performing work on customer sites, and assure that the work is completed in a safe manner, of the highest quality standards, and in full compliance with HDGE Installation and Commissioning Manuals and work instructions. Troubleshoot mechanical operations and maintenance issues for HDGE aero derivative gas turbine generator units.Drive customer satisfaction trough effective communication, contract compliance, and meeting expectations with respect to safety, quality and delivery.Meet HDGE business expectations by managing safety, quality, schedule, cost, and risks.Plan and communicate project goals, deliverables, strategies, risks, and opportunities as required internally within HDGE and its parent companies, CHD and GE.Collaborate with internal HDGE functions to manage gas turbine package installation & commissioning activities.Protect HDGE’s reputation and technology in the market place.Promote a working environment that encourages employee involvement to achieve excellence in all installation and commissioning metrics. Show less

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  Carbon

  Aug 2019 - Jan 2023

  Site head

  As a senior service engineer in the early stage and a site leader in the later stage, I managed 120 DLP 3D printers and a 5-person on-site service team, completed all the service work, ensured the on-site customer production tasks, and achieved the goals of minimum printer downtime and maximum yield.1. Responsible for formulating the work plan and work distribution of the field team to ensure the smooth completion of the field service work.2, manage the on-site team to deal with customer complaints, collect customer demand information, to maximize customer satisfaction.3. Liaise closely with RWC team and R&D team on any urgent, unresolved and potential issues. Coordinate with internal departments to drive continuous improvement by analyzing root causes and solutions.4. Ensure that logistics management meets RWC requirements, and manage inventory management, procurement, import and export activities.5. Proactively improve the process and make changes according to the requirements of management and customers. Optimize the workflow of the field service team and ensure that it is executed correctly.6. Perform other duties as required by the service manager. Show less

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  Intamsys technology co., ltd

  Jan 2023 - now

  Global service manager

  As the global head of after-sales service, the main responsibilities include:1. Directly responsible for all service affairs and assets of the company's three branches in APAC, AM, and EMEA as the primary after-sales contact. Develop annual strategy and target, and accountable for the after-sales business P&L.2. Building the after-sales service system and managing the after-sales team. This includes: (1) Optimizing after-sales policies, the after-sales service management system, and SOPs. (2) Forming and managing the after-sales team, including recruitment of engineers, training, travel arrangements, attendance, task allocation, and performance evaluation.3. Organizing and coordinating internal and external resources to deliver high-quality product or service solutions to customers. Working with the sales team to expand the market and maintain customer relationships, achieving sales targets and customer satisfaction indicators.4. Channel management and empowerment to enhance channel capabilities, improve service efficiency, and reduce service costs.5. Handling other tasks assigned by the company Show less