Experience

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  Dell technologies

  May 2003 - Jan 2014

  • Sole Business Analyst representing Dell’s Business Process Management Team’s Future State Dispatching Projects in Latin America, United States, and Canada, which had a budget of $7 million over a two-year period; on this project, I led alignment for end-to-end functional requirements with business partners in logistics, field services, technical support, command center, finance, legal, etc. for the Delta EcoSystem, which consisted of 41 interlocking applications• Core team member of Cross Functional team focused on Delta EcoSystem Stability• Worked with Enterprise Architects and Developers on FY15 Sizing and Roadmapping• Created two new Systems Development Life Cycle (SDLC) templates for Dell Services• Supported Salesforce.com’s Partner Relationship Platform (PRM) for the channel business at Dell Show less

  • Business Systems Analysis Advisor (IT department)

    Mar 2011 - Jan 2014

  • Onboarding Strategist (Senior Sales Support Analyst in Sales Operations)

    Sept 2009 - Mar 2011

  • Deal Registration Analyst (Support Analyst & Senior Sales Support Analyst in Sales Operations)

    Sept 2007 - Sept 2009

  • Inside Sales Relationship Account Manager

    Jan 2004 - Sept 2007

  • Inside Sales Account Manager

    May 2003 - Jan 2004
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  Yeti

  Jan 2014 - Feb 2018

  • IT Integrations representative on new e-commerce platform, which included gathering requirements from Sales, Fulfillment, Customer Care, Marketing, AR, Finance, etc as well as project management of 3 SAP resources and 2 external vendors for SAP idoc and PI deliverables using both SOAP and JSON. Additionally, responsible for managing additional vendors who delivered integrations between e-commerce site and Vertex, Experien (address validation), PayPal, Paymetric, Chase, Accertify (ecommerce fraud)• Implemented SAP S/4HANA representing the order to cash business process (this included multiple order inputs, invoicing outputs and additional integrations)• Supporting production issues for business users in customer care, sales, sales operations, fulfillment, accounts receivable, and finance• Onboarded and trained five new Business Analyst on existing systems and applications Show less • Company’s only Business Analyst for twenty-one months, supported all day-to-day issues as well as strategic changes in ERP system and integrated applications. Key strategic changes included: upgrade from Epicor 9 to Epicor 10, bi-directional PCI compatible API calls to keep customer and order credit cards synced across three systems, implemented Exact Target transactional email system, integrated E-commerce system with ERP with three FTP files, project managed hardware upgrades, including storage and servers• Supported 24/7 all business users, including customer experience, sales, sales operations, marketing, fulfillment, accounts receivable, accounts payable, finance, supply chain, purchasing, planning, etc. Show less

  • Senior Business Systems Analyst

    Sept 2015 - Feb 2018

  • Business Systems Analyst

    Jan 2014 - Sept 2015
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  Khoros

  Feb 2018 - Apr 2019

  Senior quality assurance

  Spredfast was sold to Vista Equity Partners in September 2018 and rebranded as Khoros.• Initiated a product rating system to look at usability, data reliability, system stability, etc.• Manually tested three products: Marketing Analytics, Ads Calendar, and Ads Data Export• Created testing portal concept, which links acceptance criteria to manual and automated tests• Developed company-wide Facebook Ads document that details out Facebook's Ads metric and meta data, including API information, definitions, etc. for campaigns, ad sets, and ads• Designed test scenarios for manual testing of Spredfast's new products for Social Media Advertising Show less

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  Ni (national instruments)

  Apr 2019 - Mar 2020

  Business analyst

  • Created & Owned Global Sales Operations Account Data Management (ADM) Program Roadmap • Proactively engaged with IT & cross functional teams to clarify Global Account Requirements• Improved global business & systems processes to map ERP transactional order revenue to CRM strategic accounts; thereby, allowing for strategic decision making, quota setting, coverage set-up, etc.• Created and implemented 6 Video Trainings for Global employees company-wide (existing employees' and new hires)• Ownership of ADM Policy & Procedures• Partnered with Global Sales Information & Governance (SInG) Team on implementation of ADM Program Policy Show less

• 

  Childcare network

  Mar 2020 - May 2021

  Business applications project manager

  • Worked with Childcare Management Application on changes needed in their application to meet Enterprise Client’s demands• Integration between CRM and Childcare Management System• Integration between ADP and Childcare Management System• Managed enhancement changes on a custom application, which was used by business for various business processes, i.e. risk management of claims• Documented USDA internal process for selection of new application

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  Oracle

  May 2021 - Jun 2022

  Senior principal consultant (netsuite)

  Consulted ~20 companies on their NetSuite instance. Some functional areas included, establishing SFTP Connection, editing EFT templates, implementing FAM (fixed assets), setting up and training Bank Match Data, designing Custom Financial Reports, creating Approval Workflows (vendor, bills, journals, etc), designing Advanced PDFs, automating transactional emails (including Invoice’s Payment Link feature), designing Custom Record Types, etc.

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  Auctane

  Jun 2022 - now

  • Analyzed As-Is NetSuite Environment and created Strategic Roadmap for Finance & Accounting Systems FY'22, ‘23, and ‘24 for 8 subsidiaries/legal entities• Managing 8 vendors on variety of strategic projects, including Order to Cash Automation, End to End Procure to Pay system & business process changes, Roles & Permission, Environment Architecture, Advanced Intercompany, Concur integration, ADP integration, 2x yearly NetSuite Release updates, various enhancements, etc.• Supporting day-to-day user issues, onboarding, etc. via JIRA ticketing system• Training 3 IT resources on NetSuite, Finance & Accounting Systems, etc. Show less

  • Manager, Finance and Accounting Systems

    Apr 2024 - now

  • Netsuite Administrator

    Jun 2022 - Apr 2024