Experience

• 

  Publix super markets

  Aug 2003 - Nov 2013

  Customer service

  Held the critical roll in the customer journey to achieve the highest degree of customer satisfaction.

• 

  Carmax

  Nov 2006 - Dec 2008

  Inventory/detail lead

  Responsibilities included receiving and tracking incoming vehicles as well as ship any outgoing vehicles to be sold at other Carmax locations or at auction.

• 

  Airport chrysler dodge jeep ram

  May 2008 - Jan 2010

  Inventory/detail lead

  Once my Carmax location was sold to new ownership it became what is now Airport Chrysler Dodge Jeep.- Responsible for recruiting and training individuals joining the new and growing team. - Oversaw quality control of vehicles being reconditioned for customers and for showroom display.- Effectively communicate and discuss any goals and needs of the business outward to other departments to establish healthy channels of communication as well as to maximize profitability.

• 

  Gross communications wloq 103.1

  Mar 2011 - Mar 2012

  Events & promotions

  - Played a part in the creative and planning process for concerts and special events. - Promoted station awareness to the general public for sponsored events, remote spots and concerts. - Directly interacted with event guests, vendors, and musicians to ensure pleasant & successful experience. - Assisted in the of setup station booth as well as tend to the booth in order to supply needs where necessary.

• 

  Apple

  Nov 2013 - Mar 2018

  - Genius Bar team member specializing in mobile devices.- Confidently provide both positive and negative specific feedback to fellow team members resulting in a more fluid and healthy work environment.- Restore customer faith in company through a genuine sense of empathy, and by providing multiple possible solutions allowing them to feel comfortable in any choice they make. - Involved with inventory management and counts to ensure shrink discrepancies remained at an all-time minimum.

  • Technical Specialist

    Apr 2017 - Mar 2018

  • Operations Specialist

    Nov 2013 - Apr 2017
• 

  Apple

  Jun 2022 - now

  - Genius Bar team member specializing in the repair process of mobile devices, and developing positive relationships between customers and Apple. Main duties include, but are not limited to troubleshooting software, repairing hardware, and enriching customer relationships through genuine empathy and clear communication- Maintain flexibility and awareness of other Genius Bar roles like Genius Admin in order to shift in and provide help by communicating with customers updates on their repair status, and delivery of repairs. Show less

  • Technical Expert

    Mar 2018 - now

  • Mac GPU, Graphics & Displays Test Engineer (Career Experience)

    Jun 2022 - now