Anees Khan

Experience

• 

  Vodafone

  Oct 2011 - Nov 2018

   Primary responsibility of team was to increase number of HNI memberships with the focus on revenue and value adding services cross selling Implemented automated retention system for win back and retention campaigns Identified training possibilities in new hires and ongoing employees and implemented training processes Maintained productive relationship with IT, Marketing, Commodities, and executive management to ensure sales campaigns went smoothly Helped build effective scripting for sales campaigns Responsible for preferential servicing of assigned set of HNI and premium segment customers.  Proactive and real time resolution of requests and complaints from assigned target base of customers.  Assist collections team to ensure payments received on time.  Revenue enhancement by addition of new customers and up selling of VAS/new products.  Regular visits to customer base to maintain regular contact with customer/authorized signatory to develop a strong relationship. Being in contact with the customers by various modes of communication.Promotion of new products and services during visits to customers to up sell various VAS as per customer / organizational requirements.  Ensuring 100% retention of accounts through regular visits and understanding customer requirements.  Handling loyalty programs for customers.  Responsible for handling celebrities & politicians account, maintaining confidential details for the numbers and accounts Show less Setting up and developing the retail market by appointing and servicing channel partners for telecom business.  Initiating and developing relationships with key decision makers in Corporate for business development.  Managing the Vodafone store which is franchise owned and ensuring the higher earning Comprehensive experience in creating business development procedures, service standards, operational policies and guidelines with clear understanding & experience of operating the numerous retail outlets in the designated clusters / business units as a separate profit Centre.  Proficient in setting up and managing business operations which require deep understanding of critical business drivers in the Telecom industry; highly successful in building relationships with upper-level decision makers and corporate clients.  Conducting sales& service activities to government & corporate offices Planned & executed launch & post-launch operations of new franchisee.  Consistently over achieved revenue targets. Show less

  • Customer Relationship Management Specialist

    Sept 2017 - Nov 2018

  • Sales Manager

    Oct 2011 - Sept 2017
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  Aditya Birla Housing Finance Limited

  Nov 2018 - Jul 2021

  Manager

   Planning, assigning and monitoring work tasks for optimum team efficiency Identify and address development needs for the client  Converting walk-in enquires into leads until resolution/disbursement by measuring end to end follow up.  Verifying the leads received from various platforms and assisting them until resolution.  Cross selling of insurance products to existing clients.  Assisting the customer with TOP up/commercial/GECL products.  Develop staff training programs and reference manuals Formulate and implement customer service policies and procedures.  Determine customer service requirements through surveys, focus groups and benchmarking best practices Analyze data to identify strategies for improvement of service and productivity Implement improvements including new CRM system and applications Ensure the consistent achievement of customer service levels and standards Resolving escalated customer service issues by accelerating the resolution times lines  Develop departmental budget and control costs by initiating various inputs to compress the overall costing Show less

• 

  Kotak Mahindra Bank

  Jul 2021 - now

  Strategy Management/Contact Center/Planning/Sales Excellence at Kotak Mahindra Bank.

  • Associate Vice President

    Apr 2023 - now

  • Senior Product Manager

    Jul 2021 - Apr 2023