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Subashinee Selvaganapathy

Subashinee selvaganapathy

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location of Subashinee SelvaganapathyChennai, Tamil Nadu, India
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  • Timeline

  • About me

    Associate project manager(customer support)Customer service| customer success| service delivery| customer experience| oracle and Salesforce tools| ANB Assist| Agile and scrum

  • Education

    • Edith cowan university

      2008 - 2010
      Ms. professional banking and finance. banking, corporate, finance, and securities law -

    • Ethiraj college for women

      -
      Bachelor of commerce - bcom bank managment bank management 75%

      Activities and Societies: Apart from studying the course, I have also been a part of cultural activities and President of RRC (Red ribbon club).. for spreding awareness of AIDS. Have been a known student, elected for junior treasure in college, and worked in different cultural activities.

    • Padma seshadri bala bhavan sr. sec. school

      2003 - 2005
      High school diploma business/commerce, general 12th

  • Experience

    • Css corp ict services

      Nov 2011 - Aug 2013
      Senior customer service representative

      Identify, customer queries according to the priority level and assist in providing solutions or channelizing to the right team.

    • International training institute dubai

      Oct 2013 - Aug 2016
      Instructor

      Inculcate knowledge in different areas/ subjects including college students to corporates. I keep a tab on every student, to understand their capacity of inheriting what has been taught and make sure they achieve in knowing in the way the subject, which will help them in their career/ exams.

    • Extreme networks

      Oct 2016 - Feb 2024
      Senior customer service representative

      Understanding the requirement of customer queries, particularly relating to RMA, and working towards a solution that is in the best interest of the customer, keeping in mind the terms of the process.I interact with the customers as well as the internal team to maintain a smooth flow of tasks.

    • Anb systems, llc.

      Jan 2024 - now
      Associate project manager

      As an Associate Project Manager in Customer Support, I lead cross-functional initiatives aimed at enhancing customer experience, operational efficiency, and service delivery. My role bridges customer support, project coordination, and stakeholder engagement to ensure strategic outcomes and client satisfaction.

  • Licenses & Certifications