Experience

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  Sps promotion and others promotion companies

  Feb 2012 - Mar 2014

  Promoter
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  As hotels

  Feb 2012 - May 2012

  Stagista

  Worked for 2 months at the Hotel reception and for 2 months at the reservation centre of the chain

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  Traders gate

  Mar 2014 - May 2014

  Shop assistant
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  Booking.com

  Jun 2014 - May 2021

  Manage 200/250 properties accounts (luxury, groups of properties and various high level accommodations)- Guide properties to achieve specific revenue targets through the creation of strategic action plans - Develop an helicopter view over the destination and all office destinations- Managing external stakeholders relationship- Managing the entire selling cycle of Booking.com services and products - Over-achievement of targets- Offer local management support - Providing ongoing management support - Coaching, mentoring, shadowing, 1to1 meetings - Managing escalated complaints at both B2B and B2C levels- Being involved in recruitment and training of both new CSEs and Seniors - Customers assistance - Accommodations support with the internal system- Intermediation between hoteliers and guests.

  • Account Executive

    Jan 2018 - May 2021

  • Customer Service Senior Executive

    Feb 2017 - Jan 2018

  • Customer Service Executive

    Jun 2014 - Feb 2017
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  T2ó | italia

  May 2021 - Aug 2023

  Project manager

  To start, plan, manage and close projects in the digital and web marketing field:1. Ensure proper planning, direction, control and reporting of the project 2. Ensure delivery of assigned projects, on schedule and within the allocated budget, satisfying the agreed requirements and specifications 3. To ensure the correct management of the process aimed at identifying, coordinating and keep resources focused on achieving objectives4. Ensures the timely reporting of cross-selling opportunities to customersmanaged Show less

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  Holidu

  Aug 2023 - now

  Senior account manager italy northeast