Experience

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  Silver springs moran hotel

  Jul 2002 - Sept 2005

  Trainee manager

  This was done alongside part time college 1 day a week for three years in Cork Institute of Technology. I trained in the following departments: Conference and Banqueting Centre, Watermarq Restaurant, Gallery dinning area. Concierge duty, including duty on nights and time spent in the accommodation department. Positions included 'Head bar man' of hotel bar. 'Night Auditor' and 'Duty Manager'

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  Silver springs moran hotel

  Sept 2006 - Jul 2008

  Duties included rostering, wage costing, recruitment and training, running appraisals for all 25 restaurant employees. The restaurant catered up to 710 daily covers (250 for breakfast, 300 for lunch and 160 for dinner) Duties included day to day running of the hotel on a rota basis. Worked as a hands-on Duty Manager in the extremely popular & busy hotel in order to oversee the smooth running of all departments. Role included responsibility of the hotel safe and assisting the Conference & Banqueting Manager in the running of functions and providing excellent customer service.

  • Restaurant Manager

    Jul 2007 - Jul 2008

  • Duty Manager

    Sept 2006 - Jul 2007
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  Blarney golf resort

  Jul 2008 - Dec 2008

  Resort bars & events manager

  Provided a high level of customer service. Responsible for 3 bars including a function room bar, 2 conference and banqueting suites, 2 meeting rooms, stock taking of beverages, rostering, recruitment and training. Catered for functions i.e. weddings up to 210 people, BBQ’s up to 500 people. During peak times 30 to 40 staff would be under my management.

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  Airtricity

  Jan 2009 - Jun 2009

  Sales representative

  Door to door sales selling electricity as an alternative to ESB. Working in a team in a zoned area and following a set system to maximise sales. Job included training of others and giving sales pitches. Self employed role.

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  Acorn life

  Jun 2009 - Jul 2010

  Financial advisor

  Giving advice on financial products to residential customers & businesses and enlarging my client base by gaining leads. Self employed role.

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  Great city attractions

  Jul 2010 - Dec 2011

  Manager wheel of dublin

  In charge of the day to day business and maintaining a consistent high standard of performance and upholding the maintenance of the facility to the same standards, daily health & safety inspection procedures, sales & marketing, stock control management, rostering, acting on disciplinary procedures and managing crowd control. Responsible for 25 staff members.

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  Dublin centre for clinical research

  Mar 2012 - Oct 2012

  Event management

  Internship as part of the Jobbridge programme - assisting in organising the eighth Annual UK Clinical Research Facility Network Conference (UKCRFN) being held at Trinity College on the 5th and 6th of July 2012.

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  The harcourt hotel

  Sept 2012 - Aug 2015

  Front office manager

  - Manage and monitor activities of all employees in the Front Office department making sure they adhere the hotel policies and procedures, coaching, training and correcting where needed. - Maintain a professional and high quality service oriented environment at all times. - Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. - Undertake responsibility for Scheduling and Payroll of the front office department including daytime lounge staff and concierge. - Work closely with the Housekeeping and Reservations department to improve guest services - Aware and able to enforce all health & safety procedures. Remain current in all updates with regards to new procedures and training. Ensuring staff is fully trained in emergency procedures. Show less

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  The harcourt hotel and harrington hall guest house

  Sept 2015 - Dec 2019

  Operations manager (front of house)
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  Stauntons on the green

  Jan 2020 - now

  Hotel manager