Experience

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  Grupo viva zapata

  Feb 2017 - Jun 2017

  Internship trainee

  Throughout the 4 months that I worded for El Grupo Viva Zapata my main tasks have been : • The traduction of Spanish texts to French or English• The research of new touristic products within states to offer to guests• The elaboration of new itineraries

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  Noumea ocean

  Jul 2018 - Sept 2018

  Internship trainee

  My main tasks as a trainee within a Management Yacht Services have been : • The development of new itineraries for guests• The study of potential sustainable accommodation to offer to guests • Provide informations and services to guests

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  Teleperformance

  Dec 2019 - Feb 2020

  Customer care agent

  I decided to put my skills in tourism management into action in joining the customer care program of the hotel chain : Accor Live Limitless (ALL).My main tasks have been :• Reply to emails calls and messages on social network.• Managing different softwares such as : the CRM Salesforce, Ingenico or SprinklrThe situations of claim or complain are not easy to manage on the photo. This is why I was asked to respond to the guest's demand regardless the difficulties of the situation. My slogan was keep calm stay professional and make the company bright. Show less

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  Visitmons

  Aug 2020 - Aug 2021

  Project manager

  My main tasks have been : • The development of a bike tourism networking within the Hainaut Province located in Belgium. • The project coordination with different services• The administration aspect of the project (emails to municipalities, institutions, collaborators etc.)• Meetings Coordinator• Visit of the sites in order to test our product and perhaps identify issues• Used softwares : Trello, Slack, office 365

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  La maison de la montagne et de la mer

  May 2022 - Aug 2022

  Manager of sales

  My fonction mainly took place in 3 stages.1. Prospecting in European markets (France, Spain, Italy, Austria, Switzerland and so for) then getting in touch with tourism office and hotels via email, calls or visit on site2. Once the contracts have been signed by the clients I will insure that our communication services (annual brochure, social network, web page) will respond to its expectations.3. I will be in charge of the communication on the different chanels : social network, annual guide, web page and present on tourism fairs.The main softwares that are commonly used are : the CRM Zoho, Indesign for the edition of our brochure, social networks related to the community management (Facebook, Linkedin & Instagram) and finally the set of Google Ads and Google Analytics for an overview of our results. Show less

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  Deplasse & associés

  Sept 2022 - now

  Junior consultant